Nicole Gaylor

Experience

• 

  Acosta

  Oct 2005 - Apr 2024

  Oversee a team of associates responsible for managing individual client relationships and data transfers. Ensure all data transfers are successful and all opportunities are handled promptly. Foster and maintain strong relationships with various departments connected to our field of work. Lead client onboarding for claims management, incorporating technology solutions to streamline communications and transfer of data. Oversee a team of associates responsible for managing individual client relationships and data transfers. Build and maintain client relationships while implementing pathways to improve the transfer of information between both parties. Research and test enhancements made on our internal proprietary system. Review department processes to increase efficiencies and ensure compliance. Conduct training for all new Sales Support associates in the Charlotte market. Provide refreshers to the team on system polices and processes while also working one-on-one with team members to increase claims proficiency. Validate claims for leading manufacturers in the CPG industry. Ensure promotional spending & execution was in alignment with the contractual agreement.

  • Director, Tech Enablement

    Apr 2022 - Apr 2024

  • Senior Manager, Technical Sales Support Expert

    Nov 2021 - Apr 2022

  • Business Process Solutions Expert Manager

    Jul 2013 - Nov 2021

  • Operations Process Analyst

    Jan 2012 - Jul 2013

  • Sales Support Trainer

    Mar 2010 - Dec 2011

  • Claims Coordinator Specialist

    Oct 2005 - Mar 2010