Heather Johnson

Experience

• 

  Travelers

  Jan 2003 - Jan 2005

  Risk Control Advisor
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  Holder Construction

  Jan 2004 - Jan 2006

  CCIP

  • Assisted clients with development of comprehensive risk management plans including airports, manufacturers and charter operators• Performed contract reviews and offered insurance recommendations

• 

  Wells Fargo Insurance Services

  Dec 2006 - Sept 2012

  Aviation Account Manager
• 

  TIH

  Sept 2012 - May 2015

  Marketing Specialist, CLCS

  • Maintained strong agency/carrier relationship between all local employees and carrier employees through negotiations• Developed agency sales strategies for new and renewal business• Reviewed contracts and offered coverage recommendations based on risk

• 

  Delta Air Lines

  Jun 2015 - Nov 2020

  • Manages vendor relationships with key suppliers for special products and ensures they can meet our needs• Represents Delta Cargo at industry events to promote strategic objectives• Designs training program for sales and operations educational programs• Collaboratively develop operational Service Level Agreements and SOP’s with Key Customers for special products• Represents Delta Cargo at Pharma Audits with shippers and manufacturers • Facilitated creative relationships with key interline partners resulting in additional capacity and new destinations at limited cost to Delta• Worked alongside Operations, Sales and Airline partners to develop interline transfer SOP’s to improve the customer experience• Managed interline contract process globally across multiple divisions

  • Program Leader-Product Development Global Cargo

    Feb 2018 - Nov 2020

  • Cargo Interline Specialist

    Jun 2015 - Feb 2018
• 

  Delta TechOps

  Nov 2020 - now

  Warranty Specialist