Lucian Lee

Experience

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  Eternal Steel Corporation

  Jun 2018 - Aug 2018

  IT Support Specialist

  •Collaborated with cross-functional teams to develop strategies for improving IT service delivery and user experience.•Contributed to overall team success through consistent achievement of performance metrics such as response time, ticket volume, and resolution rate.•Championed cybersecurity best practices within the organization by educating users on safe computing habits and identifying potential security threats in a timely manner.•Bolstered data integrity with regular backups of critical information and prompt recovery following any system failures or data loss incidents. Show less

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  Tutorfly Inc.

  Oct 2018 - now

  Academic Tutor

  •Provided one-on-one and small group tutoring sessions to students in various subjects, including mathematics, science, English, and social studies.•Developed customized lesson plans and study materials tailored to individual student needs and learning styles.•Assisted students with homework, test preparation, and project assignments to enhance their understanding and academic performance.•Assessed student progress through regular evaluations and provided constructive feedback to help students achieve their academic goals.•Utilized various teaching methods and techniques to engage students and make learning interactive and enjoyable. Show less

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  Alpha Kappa Psi, Chi Gamma

  Nov 2020 - Jun 2024

  Member

  Epsilon Class

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  Shogun Japanese Restaurant

  Jun 2021 - Aug 2022

  Host

  •Greeted and welcomed guests with a warm, friendly demeanor, setting the tone for their dining experience.•Managed walk-in customers, efficiently handling wait times and seating arrangements to maximize satisfaction and dining flow.•Coordinated with the service team to ensure seamless communication and prompt attention to guest needs.

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  Kaizen

  Aug 2023 - now

  Software Engineer

  •Played a critical role in revolutionizing mental health therapy management by developing an innovative Electronic Health Record (EHR) system.•Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.•Analyzed proposed technical solutions based on customer requirements.•Developed scalable and maintainable code, ensuring long-term stability of the software.•Developed and maintained responsive web interfaces using React, ensuring a smooth and engaging user experience across various devices.•Excelled in a dynamic environment, frequently tackling ambiguous challenges with creative and effective solutions. Show less

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  Graffix Pleasure

  Nov 2023 - Jun 2024

  Retail Sales Specialist

  •Informed customers on competitors' products, aiding in purchase decisions and enhancing satisfaction.•Boosted sales through expert product knowledge and personalized recommendations.•Promoted additional products, leading to increased sales and customer satisfaction.•Stayed updated on promotions, security, exchange, and payment policies, ensuring smooth transactions.•Conducted competitor analysis to provide informed comparisons, enabling customers to make well-informed purchase decisions. Show less