Eddie Goh

Experience

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  CSC

  Jan 2000 - Jan 2002

  System and Network Associate

  JOB DESCRIPTIONRemote IT support for worldwide offices (via email, phone, PCAnywhere) Onsite and remote IT support for Local offices and HeadquartersServer monitoring on status (TNG UNI CENTER, HP OPENVIEW, EMC² SAN server)Customized reporting based on daily operationProprietary software enhancement, troubleshooting and maintenanceAdministration HP-UX serverSingle point of contact for all IT related issues (In House support for Call Centre staff)Perform server backup.ACHIEVEMENTS:HP-UX ,Solaris, Win2k/NT4 servers administration (Backups, Troubleshooting and setup) reduced downtimeLiaise with vendors for all IT enquires point of contact to increase productivityIn House application support and troubleshooting to increase efficiencyInventory controls to maintain order to governs company assets Educate staff on proper procedures in doing backupsAssist in setting up DATA CENTRE in Hong Kong datacenter. (Assign over to Hong Kong for 2months) Show less

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  Hewlett Packard

  Jun 2002 - Apr 2004

  IT Specialist (Team Lead)

  2nd Level technical support for Helpdesk Engineers and end usersStandard Application support and troubleshootingHardware and software troubleshootingCase control with Remedy Ticketing systemVIP user handling ACHIEVEMENTSReceiving multiple compliment letter from the ministry good support.Updating of resolution to central database to improve productivity.Train new hire from level 1 to level 2 agents on ways to support customers to increase customer satisfactory.Local Area Network support reducing cost on vendor support.Managing Team of 6 2nd level support to increase service level.Building of Domino and sharepoint server to aid in support customer on technical issue without engaging vendor on building cost. Show less

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  MobileOne Limited

  May 2004 - Apr 2006

  System Engineer

  JOB DESCRIPTION2nd Level technical support for HelpDesk Engineers and end usersWINTEL server administrationMS Exchange AdministrationPC Hardware and Software troubleshootingMobile platform support for CEO, CFO, CIO and HOD.BlackBerry BES environment support for Exchange and DominoBlackBerry Pre-Sales support for M1 Corporate Sales TeamSetup wireless LAN and M1net GPRS server and configuring of m1net setting for internal users.Nokia Business Center Administration and device configurationMicrosoft exchange 2k3 Push mail service(Activesync) device configurationACHIEVEMENTSKey person on liaising with vendor on product testing, implementation and launching. Support M1 shop by configuring and setup router for road show providing corporate billing access to reduce downtime and overheads.Manage Video Spider for shop by handling the recorded data to improve corporate security. Show less

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  Research In Motion Pte Ltd

  May 2006 - Nov 2011

  Technical/Sales Trainer (BlackBerry)

  JOB DESCRIPTIONDelivered training sessions to both technical and sales audiences(APAC) Collaborated with the Content Development team in designing with the creation of dynamic training programs Customized training programs targeted at external technical and/or sales audiencesPerform webinar session for online learningACHIEVEMENTSTraining effectiveness of average of 85% good rating from evaluation foam.Enable technical staff in effective troubleshooting skill, increasing customer satisfaction and reduce cost and downtime by constant communication with customer with support.Design and setup of training facility in Singapore providing customer around APAC on effective and productive training, where as helping company in reducing facility rental cost and up to specification system to support in lab training. Show less

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  TBWA

  May 2012 - Feb 2013

  Regional IT

  Setup and maintain APAC IT Infrastructure.

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  GfK NOP

  Feb 2013 - Jan 2014

  APAC Training Manager (BlackBerry)

  Looking over Asia Pacific training team and strategy planning for sales engagement to key Partners and our internal sales teams to enable them to effectively sell the product/solution. These sales channels include Retail, Small Medium Business and Enterprise.• Create and execute blended and integrated training strategies to that a positive impact on sales and Partner performance• Ensure training strategy is aligned with Company and Partner business priorities• Proactively manage relationships with internal stakeholders and Partner training teams to increase the adoption of existing and new training programs (internal and external)• Manage and achieve quarterly objectives and targets as established for each Partner• Work closely with training agencies to ensure training strategy is being well executed across all sales channels• Manage and develop Wow Sales (sales technique) training project an deploying it APAC wide. Show less

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  Atos

  Feb 2014 - Feb 2015

  Regional IT Training Manager (Microsoft)

  Responsible for planning, scheduling and conducting IT training for all Data Centre Engineers across Asia Pacific on standards and procedures around Data Center Support and Asset Management based on the Atos Data Center Training ProgramResponsible for new hire training at any new Data Center located within Asia PacificMaintain and keep track of the training metrics and report to the management and customer on the training forecast and plan on a monthly basisCollaborate with other Regional Training Managers in Europe and North America to drive global standards in training for both customer and Atos driven training initiativesProvide help to Singapore Data Centre Operations Manager as and when needed in management. Show less

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  Milestone Systems

  Sept 2015 - Jan 2020

  Technical Solution Engineer

  Support Partner/Distributor in winning projects, being the subject matter expert of Milestone products in the phases of project RFI and RFP. Where requested, include Eco-system Partners.• Support Partner/Distributor throughout the setup, configuration and system initialization period,provided such delivery is requested, justifiable and not subjected to a Professional Services Statement Of Work (SOW).• Deliver on Professional Services project plans and SOWs as per scheduling agreed w/ Program Management.• Manage inquiries from Partner/Distributor assigned to you via the Presales mailbox, telephone system, Salesforce or otherwise defined Milestone Presales processes.• Inform Partner/Distributor of the terms, tools & methods available to obtain Presales support.• Provide timely & accurate Presales status updates to relevant Milestone stakeholders.• Document each Partner contact/case using Salesforce.• Occasionally assist on-site Presales activities where agreed with Manager.• Travel to various training locations• Set-up of training class room• Address various challenges in the field related to room, catering, etc. as needed• Deliver course materials in line with standards set by Milestone Knowledge Program• Answer questions related to materials in full and comprehensive manner• Maintain high-level of course satisfaction from the Course Attendee Survey• Facilitate required administrative duties associated with each course• Timely submission of job expenses at the end of each job• Maintain a working understanding of Milestone software and hardware solutions• Provide professional services for Milestone partners in the form of knowledge transfer Show less

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  CyberArk

  Jan 2020 - Nov 2020

  Technical Trainer

  JOB DESCRIPTIONDelivered training sessions to technical audiences for EMEA Region over webex and skytap online tools.Collaborated with the Content Development team in designing with the creation of dynamic training programsACHIEVEMENTSTraining effectiveness of average of 85% good rating from online evaluation.

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  Milestone Systems

  Nov 2020 - May 2023

  Formulate detailed GTM plan with Key Account Mangers and act as the primary interface to for our sales, products, marketing, and engineering teams.Understand the ecosystem, identify and prioritize partner engagements, build a strategy, define goals and objectives, and investments for growth and scaling of the go-to market (GTM) plans.Work with the marketing and product teams to position alliance solution offerings to the field, prospects, partners, customers and other audiences.Develop collateral around partner relationships and joint solutions.Establish and execute comprehensive go-to-market plans with key alliance partners to open up new channels to marketWork with the channel sales team to drive programs and activities with channel partners to promote joint solutions.Own the revenue target, actively manage partnerships to drive new pipeline and customer acquisition.Work closely with the executive team to evolve the product, sales and marketing strategies to align with the alliance partners ecosystems Show less

  • Pre-Sales Asia Lead

    Oct 2022 - May 2023

  • Technical Community Manager

    Nov 2020 - May 2023
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  Cellebrite

  Jun 2023 - now

  Pre-Sales Expert

  "Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze, and manage investigative digital data in legally sanctioned investigations” Show less