Cynthia Patterson, PMP, LSSBB

Experience

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  USAF - 436th Contracting Squadron, Dover AFB, DE

  Jan 1993 - Feb 1998

  Supervisory Systems/LAN Administrator

  •Managed Systems Flight personnel•Support Base Contracting Automated System (BCAS ) – mainframe system of record that houses all contracting documents•Install releases; educate personnel on newly release software packages•Maintain & Support Windows 95/ NT computer systems for military/civilian personnel•Analyze and repair computer issues for customers•Developed and Maintain web pages for the squadron

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  USAF - 11th Contracting Squadron, Bolling AFB, DC

  Mar 1998 - Feb 1999

  Systems/LAN Administrator

  *Support Base Contracting Automated System (BCAS ) – mainframe system of record that houses all contracting documents•Install releases; educate personnel on newly release software packages•Maintain & Support Windows 95/ NT computer systems for military/civilian personnel•Analyze and repair computer issues for customers•Developed and Maintain web pages for the squadron

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  Wilmington Trust

  Feb 1999 - Jan 2000

  LAN Administrator / Web Developer

  Research and repair computer system concernsTroubleshoot network problemsMaintain, troubleshoot and secure Windows ServersOptimize and tune system performance for greater responsivenessRecover from system failures with troubleshooting tools and techniquesEstablish, configure and maintain intranetDevelop and publish Web pages using HTMLConfigure a Web server

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  MBNA

  Jan 2000 - Jan 2010

  VP, Sr. Network Administrator - Cards and Payments

  Managed a team of technical personnel in Newark, Delaware and Addison Texas sites responsible for ensuring the servers, credit card embossing equipment and credit card mailing equipment were production ready and managed the disaster recovery program which included:• Developed, purchased, and implemented new software and hardware solutions for Card Issuance on-time and on-budget to increase efficiency and productivity using the DMAIC project methodology • Efficiently worked with TSYS vendors to ensure transmissions were received successfully• Manage the development and production of credit cards in the Newark, DE and Dallas, TX Card production site. Produced – mini, clear, photo security, picture, chip and RFID (Radio Frequency ID) plastics • Coordinated and managed the Disaster Recovery testing and implementation with the Chester, England site Received the embossing, finishing and image transmissions; 99% of the time without having to request a re-transmission • Managed and supported two internal vendor networks – • DataCard network: 4 servers, 2 Maxsys non-photo embossers and 3 MX6000s photo/non-photo embossers that create credit cards for customers; • Bowe, Bell & Howell network: 2 servers and 3 Insertion systems that create the mailing packages for the customers. • Developed, tested, and ensured disaster recovery plans were in place in the event a critical piece of credit card equipment or server went down Show less

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  Bank of America

  Jan 2010 - Oct 2011

  VP, Project Manager – Cards and Payments

  Managed Cards and Payment projects with cross-functional teams of marketing, operational, and sales sponsors and programmers to meet project objectives included:• Consolidated and revamped credit card welcome packages to be easier to read and understand for customers; resulted in a cost savings of over $700k• Transformed the pre-offers credit card program to allow customers to be able to rebuild their credit with secured credit cards which generated revenue; worked with TSYS vendors/liaisons to ensure transmission flows were successful • Upgraded credit card customers operating systems platform; lead to a cost savings of over $400K• Created and executed work breakdown structures (WBS) and revises as appropriate to meet changing needs and requirements of the project timeline. Show less

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  Barclays

  Jan 2011 - Jan 2017

  Lead the Major Programs team responsible for managing Cyber related projects and managed the Issues Management and Reporting team responsible for providing global support and oversight for the Barclaycard Information Risk Management (IRM) program including:• Tracking all IRM issues through the Issues Management Process: Meet weekly with IRM Group leads to discuss current open issues which consist of Audit observations and actions; Risk Events; Dispensations, Waivers, and Breaches; and open issues and actions. Create weekly dashboards for distribution to key stakeholders – Group IRM and Group Chief Controls Offices• Work with SMEs of cross-functional teams to identify and implement improvement processes using Six Sigma and Lean methodology and work with Business Units to develop and produce the monthly Risk Appetite Metrics dashboard consisting of twenty-six key controls to ensure controls are within appetite and to discuss any controls outside of appetite.• Facilitate monthly Metrics Controls Meetings with Business Engagement leads to bring transparency to the BU control status, problem processes and risks that need to be addressed and work with stakeholders to create and distribute Executive decks and presentations monthly; Risk and Resilience Committee, International Holding Company for BCUS, Governance Pack, Group Dashboard, Technology Assessment, and other ad-hoc decks.• Identify, design and deliver consistent toolsets, solutions, and processes to support the mitigation of Information Risk, and managing the related program budgets and support the implementation of control initiatives, while adhering to Lean & Agile concepts.• Actively manage the day to day activities and ensure delivery accountability is in place across the sub-portfolios.• Create and present monthly metrics update statuses to Executives during Executive team meetings. Show less Lead 10 Process Control Managers and the formal risk controls process and project management documentation process including: • Facilitating monthly Process Control Meetings with CEO, CIO, and directors to bring transparency to problem processes and risks that need to be addressed and map out processes to include quality metrics, FMEA, RACI and Control plans. Work with SMEs of cross-functional teams to identify and implement process improvement projects using Six Sigma and Lean methodology.• Work with the Business areas to improve the quality of process outputs by identifying and removing the causes of errors and minimizing variability in the business process. Document business processes, gaps, and risks; Develop control plans and metrics and perform Risk Control Self Assessments and process gap analysis; any findings are documented on the action plans• Develop monthly scorecards demonstrating process performance to review with upper management from the Business areas. Show less Managed 2 control leads and the formal risk controls process and project management documentation process including: • Collaborate with the Process Engineering Team to identify and execute on Process improvement projects that impact CRO and work with Subject Matter Experts and key stakeholders to complete process mapping documents and validate the operational effectiveness of defined controls• Manage projects that impact Credit Risk core processes using Six Sigma and Lean methodology and perform Risk Control Self-assessments against processes and document all gaps on the Risk Control plan• Managed problem tickets assigned to Credit Risk Management and ensure controls are in place to eliminate or reduce the risk of problem reoccurring Show less

  • VP, Information Risk & Governance Manager

    Jan 2013 - Jan 2017

  • AVP, Process Engineer Lead – Barclaycard Process Engineering Office

    Jan 2012 - Jan 2013

  • AVP, Process Control Manager – Barclaycard Credit Risk Office (CRO)

    Jan 2011 - Jan 2012
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  Barclays

  May 2017 - Apr 2019

  VP, Cyber and InfoSec Issues Mgmt

  Lead an Issues Management and Reporting team responsible for tracking, monitoring, and reporting all Cyber and Information Security that impact 8 business units operating across the globe. Responsibilities include:• Deliver weekly, monthly, quarterly and ad hoc issue reports to the business units to ensure stakeholders have transparency into the issues that impact their business and work with the teams to successfully close any gaps and assist with documenting updated process flows. • Manage the Issues Management process in which any issues impact Cyber and Information Security are submitted to my team for processing. Provide a detailed analysis of the process gap documents submitted to the team using the Enterprise Risk Management Framework (ERMF) and appropriate policies and standards and ensure the issues are processed effectively. • Provide timely and insightful reporting to senior management to give them oversight of all issue and action volumes and aging status. This would include weekly and monthly reporting for the Business Control Forums. Monitor and track all open and overdue issue & actions and report out to stakeholders.• Develop appropriate procedures/guidance in line with the ERMF and applicable policies and procedures to support the training and education to relevant stakeholders to assist with quality issue submission and closure documentation.• Undertake and manage ad hoc Cyber issue related projects.• Develop key relationships with the Barclays International business community, in order to effectively identify, track and manage issues and actions.• Create and present monthly Issue Management update statuses to Executives during Executive team meetings. Show less

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  Bank of America

  Apr 2019 - Nov 2019

  VP, Enterprise Card Issuance Technical & Project Consultant

  Coordinate with Business Lines to ensure the technology is current and equipment has a 99% uptime to produce Bank of America credit cards 24 hours a day, 7 days a week. Responsibilities include:• Manage Cards projects with multiple cross-functional teams within Bank of America using Agile and Waterfall methodologies to meet project objectives. • Create and execute work breakdown structures (WBS) and revises as appropriate to meet changing needs and requirements of the project timeline• Coordinate with internal teams and document all process flows and Standard Operating Procedures.• Develop, purchase, and install new software and hardware solutions for Card Issuance Embossing and Insertion equipment.• Partner with vendor management, process design, and internal operations teams to facilitate all documentation required for PCI, Regulatory and Technical reporting. • Continual research and remain informed of credit card and technology industry innovations required by the business Show less

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  Wells Fargo

  Nov 2019 - now

  • VP Business Execution Senior Manager Emerging & Digital Payments

    Dec 2022 - now

  • VP, Business Support Consultant, Emerging & Digital Payments

    Nov 2019 - Dec 2022