Abdelhamid Saied

Experience

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  E-connect

  Feb 2006 - Feb 2008

  Web and Desktop Junior/Senior Developer

  Development of Different applications in these fields with Dot Net: - Hospital Information Systems - QA - Schools - Hotels - Fuel Stations - Financial Portfolio

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  E& Egypt

  Feb 2008 - Aug 2023

  Managing Development and Support of All digital Chatting and Social media Services over Genesys and Sprinklr platforms Implementing different CC Solutions with Genesys : Outbound IVR , Social Media, Call Recording. IVR Development Reporting Managing Diverse Application from Defining Scope phase till PPT.Developing Project Plan and monitoring project schedule, different status Reports with CPI, SPI, TCPI, TSPI,Managing project Scope,Risks,Cost, Time, Quality, Resources, Communication. o Managing the implementation of Etisalat Retail Q-Net system. Deep Experience of Trouble Ticketing System,Implementing different TT modules with HP Service Manager:Interaction management, Incident Management,Problem Management.Managing the upgrade of Etisalat TT from HP SC to latest HP SM version,leading Diverse TT Projects ; ISP TT, TT Archiving, SLA implementation, SMS , Billing , loyalty integration. Connect-IT Mail Integration TT integration with Genesys CC for Auto assigning Tickets for agents. Development of Financial Applications

  • IT Digital Chatting Services and Social Media Manager

    Jun 2020 - Aug 2023

  • Genesys Contact Center Consultant

    Feb 2012 - Dec 2020

  • Chatbot AI Technical Lead

    Jun 2019 - Jun 2020

  • Technical Expert

    Jan 2016 - Jun 2019

  • IT Project Manager

    Feb 2012 - Jul 2014

  • QNet System owner

    Jun 2013 - Feb 2014

  • Trouble Ticketing Consultant

    Apr 2009 - Dec 2012

  • Dot Net & SharePoint Developer

    Feb 2008 - Apr 2009
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  Morasalaty Platform

  Aug 2023 - now

  Regional Director

  • Leading all company departments of SmaaGroup including implementation, operations, Sales, Marketing, and HR for Morasalaty Platform in Saudi Arabia.• Expanded Morasalaty Platform to serve current 300 clients in Gulf area, with plans to reach 1,000 clients by 2025• Morasalaty Platform is a Social Media contact Platform.• We are serving a different business sectors or Ecommerce,Medical ,telecom.• Morasalaty is a Meta , Zid, Salla partner for delivering WhatsApp Business API services over WhatsApp..• Some services we deliver are Chatbot,WhatsApp Campaigns, notifications over WhatsApp,CRM , live chat over WhatsApp and social media channels. Show less