Margaret Mulooki

Experience

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  FINCA Uganda Limited (MDI)

  Jun 1998 - Dec 2013

  Branch Office Manager

  Banking and Cash Handling SkillsResponded to staff/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers or foreign currency exchangeBalanced cash drawer in accordance with bank procedures and regulations Assisted in ordering, receiving, verifying, and distributing cashCustomer Service Skills and Sales SkillsMaintained a strong level of knowledge with respect to Finca’s loan and savings products, services, sales disciplines and current marketing campaign programs/strategiesResolved staff/client issues at first point of contact where possible and referred to senior management based on the complexity of the situationActively collected applicable fees and revenues, contributing to branch financial goals.Founded solutions to enhance the staff/client experience and minimized factors that may negatively impact the staff /client experience.Supervisory Skills Managed daily operations of the branch, specializing in reporting on daily cash requirements, cash declaration and cash reconciliations and ensuring that all suspense accounts were up to date. Supervised a team of 5-7 staffActively participated in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participated in branch campaign initiatives.Ensured ongoing compliance and adherence to operational policies, procedures, objectives and Code of Business ConductParticipated in setting individual sales and referral targets, goal setting and regular coaching sessions by use of market survey reports done on a quarterly basisTrained, mentored and motivate staff to maximize productivity and control costs with hands-on management and close monitoring of branch budgets Show less

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  Ryerson University

  Jan 2015 - now

  Student