Farshutwan Daruwalla

Experience

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  CDAC Pace

  Jan 2004 - Jun 2005

  Senior Faculty

  Subject Matter Expert: Conducted trainings for C, C++, VB 6.0, SQL 2000Conducted training which included lectures and lab assignments. Co-ordinate with Pune the head office for conducing examinations for all the courses conducted.

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  HMI Technologies PVT LTD

  Sept 2005 - May 2006

  Technical Lead

  Assist support engineer for driving the service requests to resolutions. Enhance team performance via regular training , case handling, implement recovery procedures, handle escalations and conduct regular triages. Ensure case hygiene and technical plan to meet process CSAT requirements.

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  HMI Technologies

  Sept 2005 - May 2006

  Application Developer

  Subject Matter Expert: User Interface Developer for PLC Binary level data communication using Serial Port.Developed application "EZLadder" using Visual Basic 6.0 for integration with PLC Serial Port and SCADA application.C-DAC Pace Franchise [Computer Logics] New

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  Wipro

  Jun 2006 - Nov 2015

  Technical Lead

  Assist SharePoint engineer for troubleshooting and driving the service requests to resolutions. Enhance team performance via regular training , case handling, implement recovery procedures, handle escalations and conduct regular triages. Ensure case hygiene and technical plan to meet process CSAT requirements. Key responsibilities:Handling a team of 10 to 15 SharePoint engineers for SharePoint upgrade and Migration.Administration and Troubleshooting for Medium and Large SharePoint farm that includes versions of SharePoint from version 2003 through version 2010. Utilization of knowledge for related technologies like IIS, SQL and Windows OSEnsure technical review and action plan and proper collaboration across Microsoft Support teamsIdentify training plans for the SharePoint Engineers based on the technical issues and the new updates for the Products.Identify technical outliers and Training plans according to the requirementIdentify and discuss the cases, issues and queries for the weekly client call.Ensure case hygiene and case management for the teamHandle on call technical escalations initiated by the manager.Ensure first rate verbal, written communication and presentation skills.Mentor for all the SharePoint Engineers in the team Demonstrate customer service skills. Provide feedback to Support Engineers and give detailed update to the ManagerKnowledge of Support process and procedures for Microsoft client.Good hold on verbal and written communication and Presentation skillsExercise managerial judgment and perform as a mentorCSAT analysis using the V.A.R.FMentor case bash and lab assignments for the support engineersKnowledge measure on the basis of findings for the exercisesIncreasing trend in fist call resolution month over monthIncreasing trend in Help resolved rate month over month Show less

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  Wipro Limited

  Jun 2006 - Dec 2021

  SharePoint administrator with extensive experience designing, installing, deploying and supporting updates on SharePoint Internet and Intranet facing site on Standalone, Small, Medium and Large Farm Deployment.SharePoint Administration skills include:Windows SharePoint Services 2.0 AdministrationWindows SharePoint Services 3.0 AdministrationMicrosoft SharePoint Foundation AdministrationSearch Server 2008Search Server 2010SharePoint Server 2013Configuring SharePoint Environment for Failover Administration with SQL serversConfiguring SharePoint 2010 environment Remote BLOB Storage (RBS) with SQL Server 2008Identifying and troubleshooting timer jobs that are out of sync. Understanding of the timer job events in the ULS and the process flow.Troubleshoot timer job related issues involving workflows.SharePoint Portal Server 2003Microsoft Office SharePoint Server 2007Microsoft SharePoint Server 2010Performance Tuning for SharePoint Server EnvironmentPlanning and Execution of Upgrade and MigrationConfiguring SharePoint Hosting EnvironmentContent Deployment across Web Applications and Server FarmsCreating and starting the User Profile Synchronization ServiceKnowledge User Profiles ArchitectureSetting up SharePoint with cross domain trustUnderstanding Backup/Restore and disaster recovery Show less

  • Technical Consultant

    Dec 2015 - Dec 2021

  • SharePoint Administrator

    Jun 2006 - Nov 2015

  • Microsoft Enterprise Product Support Services

    Jun 2006 - Nov 2015
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  Wipro

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  • Assistant Manager

    Jan 2022 - now

  • Sharepoint Administrator

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