Winnie Ogowa

Experience

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  Café Deli

  Jan 2014 - Dec 2014

  Food Server

  • Greeted customers and provided excellent customer service.• Pleasantly and courteously interacted with customers.• Maintained clean and safe environment, including in the kitchen, bathrooms, buildingexterior, car park, bin area and pavement.• Prepared quality products while maintaining proper food safety practices, portion control andpresentation within service goal times.• Promptly and empathetically handled guest concerns and complaints.• Prepped items for later use to save staff time during busy hours.• Reported to all shifts wearing a neat, clean and unwrinkled uniform.• Built loyal clientele through friendly interactions and consistent appreciation. Show less

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  Java House Africa

  Jan 2015 - Nov 2016

  Food Server

  • Maintained high standards of customer service during high-volume, fast-paced operations.• Diligently restocked work stations and display cases.• Cross-trained and coordinated scheduling with team members to ensure seamless service.• Reported to all shifts wearing a neat, clean and unwrinkled uniform.• Consistently provided friendly guest service and heartfelt hospitality.• Strictly followed all cash, security, inventory and employment policies and procedures.

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  ToweRotana Hotel

  Apr 2017 - Oct 2018

  Host

  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

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  Mövenpick Hotels & Resorts

  Jan 2019 - Aug 2022

  Lounge Attendant/Acting Lounge supervisor

  Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to the management.Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.Interact with lounge customers to gain feedback on service / product. Communicate findings to the management in a timely manner. Liaise with the management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to the management, so that corrective action can be taken in a timely manner.Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times Show less

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  MSC Cruises

  Feb 2023 - now

  Yatch Club Assistant waitress

  General assistance to waiters in the service of food and beverages to passengers.General assistance in setting up tables, including linens, china, silverware and glassware.Taking food orders to the galley and collecting dishes and items from it to the service area.Removing dishes, glassware and cutlery from passengers tables.Assistance in general preparation of appetizers, salads, cold dishes, desserts, and assistance in brewing coffee and tea and preparation of beverages.Cleaning and removing dishes, glassware and cutlery from passengers tables after service is completed.Informing waiters when dishes or beverages are not available or will be delayed from the galley.Informing waiters about any event that may occur during service time, or requests from the passengers that needs special attention.Assistance in replenishing supplies and service equipment.Filling salt, pepper, sugar and condiment containers. Offering and providing assistance to the passengers before leaving tables.Polishing glassware, cutlery, china, and flatware.Cleaning and sanitizing work stations and its equipment according to cruise company’s standards and legal rules.General assistance to the waiter to achieve full passenger satisfaction according to the company’s standards.Garbage disposal.Participation in restaurant and dining room entertainment and events, cabin service and buffets when required.Assistance to any individual duties as required by waiters and supervisors.Attending training programs and meetings. Show less