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Derek Boswell

Derek Boswell

Installation Technician

Followers of Derek Boswell98 followers
location of Derek BoswellCarrollton, Texas, United States

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  • Timeline

  • About me

    Tier 2 Technical Help Desk Specialist

  • Education

    • Dallas Baptist University

      2008 - 2010
      Bachelor of Business Studies Management Information Systems, General

    • Western Governors University

      2015 - 2019
      Bachelor of Science, Cybersecurity and Information Assurance A

      Currently pursuing this degree to get more certifications for IT.

  • Experience

    • Telequip Labs, Inc.

      Aug 2000 - Dec 2004
      Installation Technician

      Setup and configured servers and clients for installation in inmate facilities. Setup active directory and RAID-5 servers as well as Windows NT, Server 2000 and Server 2003. Performed onsite installation and repair of telephones and computers.

    • Mentor 4

      May 2005 - Sept 2006
      Retention Specialist

      Saved customers that were wanting to cancel service, promoted to full time Verizon employee in September 2006.

    • Verizon

      Sept 2006 - Aug 2023
      Fiber Support Analyst

    • ClearCaptions, LLC

      Feb 2024 - now
      Tier 2 Technical Support Specialist

  • Licenses & Certifications