Wael Dawood

Experience

• 

  Alexandria Construction Company TALAAT MUSTAFA Group

  Mar 1998 - Jan 2001

  Junior Accountant

  • Credit and banks department: Holding banks books• Journalizing and Posting• Auditing the (overdraft) debit interests and high debit balance commission• Auditing checks collecting commissions• Reconciliation of bank statements• Demanding Bank Loans and credits through negotiations with their Credit Departments

• 

  Alexandria Electricity for Distribution Company (AEDC)

  Mar 2001 - Jan 2004

  • Information Technology Department:• System administrator For Inventory and Procurement EMPAC ApplicationBased On Oracle: made by INDUS International Inc.) Integrated with Oracle Financial Apps• System Supervisor for all workstations of the company branches• Database & Application Files Backup• Issuing monthly reports by using Oracle developer 6i (Report Builder)• Issuing all Bar-coding labels by using Visual Scribe (Report Builder)• Supervision of Bar-coding for all company items for all its branches Show less

  • IT System Administrator

    Jul 2002 - Jan 2004

  • Junior Accountant

    Mar 2001 - Jun 2002
• 

  Wave FZC

  Jan 2004 - Feb 2007

  Senior Accountant

  • Preparing and revising L/C documents; Performa invoices, commercial invoices, bill of lading, insurance certificate, packing list certificate of origin, mill test certificate, SGS certificate, Bureau Veritas etc..• Using SAGE financial Controller software. & Using Arabic Accounting Software (ADVAC)

• 

  Mashreq for commercial investments MCI

  Feb 2006 - Oct 2008

  Oracle EBS Financials Functional Consultant, Support Engineer

  -Implementation and Support of Oracle R12 Financials ( AP, GL, FA)Good experience in Financial Applications as Functional Consultant and Technical Consultant Involved in full-life cycle. System Analysis, Requirements Analysis, Development, Testing, Documentation-Support engineer in Oracle General Ledger, AP, AR, fair in Discrete Manufacturing Purchase Management, Order Management, Inventory modules-Application development experience using Oracle Database & Developer.-Gap Analysis and process change methodology-Data Migration of legacy systems into respective modules (Orders, Invoices, Inventory, Items)-Advisory role on Chart of Accounts-Involved in Client monthly closing for supporting end user in closing errors and bugs in oracle apps-Guiding and mentoring new joiners through their jobsA- General Ledger (GL)Involved in planning, designing and development of Flex Field structures, Set of Books, Journals, translation, Testing Mass Allocation and Mass budget entries. Defining of Conversion rates types i.e. Spot, Corporate & User to maintain daily exchange rates. Defining & Enabling of Currencies. Assigning Currencies to Set of Books and Reporting Currencies to Report Set of Books.B- Accounts Payables (AP)Involved in set up of Oracle Accounts Payables modules by defining Vendors, payment terms, Define payment format, and Pre-payment cyclesC- Accounts Receivables (AR)Fair knowledge, Involved in set up of Oracle Accounts Receivables module by defining customers, Collectors, regions, profile classes, receipt classes, Payment terms, Remittance banks, statements and dunning letters.D- Fixed Assets (FA)Define asset categories, depreciation methods. Define Mass Additions, Adjustments, and CIP to Asset conversions. Retirements and revaluation of assets. Integration with Accounts payables. Loading Assets to FA_Mass_addition Table using ADI Show less

• 

  Oracle

  Nov 2008 - Nov 2015

  Principal Technical Support Engineer

  -Provide support for e-Business suite R11i and R12 Oracle Financials ( Payables, Payments and Cash management ) globally , by troubleshooting functional issues related to those modules and suggesting corrective action plan for customers.-Identifying the Root Cause analysis for code errors and Data corruptions and suggesting the solutions to development team to provide preventive actions as well as official patches and datafixes.- Analyzes other functional Oracle E-Business Suite problems enthusiastically, and views problems as challenges, applies resources, and removes obstacles to develop a workable solution for other modules that I am not specialized in.- Respond and resolve customer issues within Key Performance Indicator targets.- Maintain an up-to-date and in-depth knowledge of new Oracle functionalities released for the givenclusters.( AP- IBY-CE)- Ensure the timely completion of planned proactive tasks and Service Requests- Creating/reviewing knowledge repository articles and notes within the scope of competency (Payables,Payments and Cash management ..etc)- Creating and Reviewing Oracle technical notes- Whitepapers and landing pages which helpcustomers and assist other colleagues.- Assists/Mentoring junior members/engineers in work processes and for isolating problems,workarounds and solutions for customers issues.- Coordinates tasks within the group and across functional areas.- Effective communication skills with all other business divisions, keeping all stakeholders updated with progress and final resolutions.- Testing necessary system patches.- Escalating unresolved issues as required to Oracle development team & technical teams resources.- Perform assigned duties; able to self-prioritize- Oracle Project Coordinator for European funds transfers protocols ( SEPA ) Show less

• 

  Mashreq Arabia for Techno investment - Oracle Partner.

  Jan 2016 - Feb 2021

  Support Manager for a project that includes the Implementation of the following Modules :Financial - Supply Chain - Human Resources - Transportation - TOE - Procurement and tenders -Maintenance - Readiness ReportsResponsibilities:• Coordinate different support activities of project members (Functional consultants -Application developers- DBA admins- Help Desk clerks- Technical Support Engineers)• Responsible for dispatching support tasks across consultants• Responsible for following up over the progress of support service• Developing periodic reports for support progress and performance• Responsible for resources allocation and availability• Analysis of ticket trends and creation of recommendation for sustainable improvements Show less

  • Managing Consultant

    Jan 2019 - Feb 2021

  • Support Manager

    Jan 2016 - Dec 2018
• 

  Oracle

  Feb 2022 - now

  • Senior Technical Manager

    Sept 2024 - now

  • Service Operations Manager

    Jan 2023 - Oct 2024

  • Senior Principle Consultant

    Feb 2022 - Oct 2024