Sidney Harris

Experience

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  University of Central Lancashire

  Jan 1989 - Aug 2003

  IT Officer
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  IT Base

  Jan 2003 - Jan 2005

  Trainer
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  SkillsSolutions Ltd

  Jan 2005 - Jan 2007

  Trainer
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  Datrix Technical ltd

  Jan 2007 - Apr 2012

  IT Consultant

  A dual role with two key areas of focus, firstly to manage Datrix’s IT infrastructure and secondly to act as a Senior Consultant to external customers delivering IT training programmes. IT accountabilities included: • Maintaining a business-critical system and ensuring the network was resilient to failure, through better-centralised configuration, as well as better risk assessment• Managing, mentoring and coaching an IT Technician• Acting as Project lead in the outsourcing of Datrix’s IT Infrastructure to a third party, assisting the organisation to understand the existing infrastructure and develop the IT roadmap to deliver business growth objectivesTraining accountabilities included: • Delivering training across topics: PRINCE2, Microsoft Technical Training MCSE NT4-2003 and MCSA• Managing and maintaining Microsoft's Gold Partner programme between Datrix Training and Microsoft• Maintaining currency of knowledge in other technologies such as ITIL and business analysis• Recruiting and training a new IT Assessor Show less

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  QA Ltd

  May 2012 - Dec 2012

  Prince2 / ITIL Training Consultant

  A short-term contract to provide training across core topics of Project Management and ITIL, alongside meeting with key customers to establish and implement IT best practices. This entailed: • Training accredited and non-accredited courses• Mentoring and coaching Trainees and other Trainers across the business • Managing client relationships and providing key IT strategic consultancy

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  DATRIX LEARNING SERVICES LIMITED

  Jan 2013 - Apr 2018

  Prince2 ITIL Training Consultant

  I was initially recruited by EDUsys and due to the acquisition by Datrix, I was TUPE to the new business as a Senior Training Consultant with the primary focus of delivering core training programmes including PRINCE2, AgilePM and ITIL, alongside a few customised courses.This entailed: • Training accredited and non-accredited courses including GDPR Foundation/Practitioner/DPO Course Delivery, ITIL Course delivery from Foundation through to MALC, APMP Project Management Courses – PFQ & PMQ; APMG AgilePM Foundation and Practitioner, COBIT5 Foundation and COBIT5 ImplementationNotable Accomplishments • Successfully built training reputation, not only with strong LinkedIn referrals but also having several clients (Truro Council) requesting attendance of their delegates to training personally conducted • Facilitated a balance between the cost of running a course and profit margin, whilst still maintaining competitive pricing• Instigated, designed and executed internal product training for the Sales team to assist with the conversion of sales leads, ensuring they had a stronger understanding of the services they were selling Show less

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  Hydra Solutions Ltd

  Apr 2018 - Oct 2020

  Director

  IT Service Management, Project Management Training and consultancy services, devising the company strategy to ensure all services provided delivered value to the end-customer and continued the reputation of the organisation. I have delivered training across the Private, Public, Third and FinTech sectors throughout the UK, Australia, Dubai, Mexico and Romania.This entailed: • Conducting training needs analysis in collaboration with the customer to understand and define capability gaps• Defining most effective training mix (i.e. instructor-led, e-learning, blended learning, social learning) for the agreed target audience• Writing bespoke training programmes and delivering industry-specific certification training including Project Management – Prince2, APMP, AgilePM, Service Management – ITIL V3 and ITIL 4, COBIT 5 Foundation and Implementation, Managing Successful Programmes; to exam standardsNotable Accomplishments:• Successfully grown Hydra Solutions through referrals rather than marketing and attending relevant networking events, registering with professional bodies such as Axelos, APM, and PeopleCert• Created appropriate learning experiences, impacting the bottom-line of the client’s business by helping new employees reach full productivity quickly• Improved retention rates of key talent in teams by providing a positive learning culture both in and outside of the classroom Show less

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  Skillsoft

  Nov 2020 - now

  Training Instructor