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Megan Mason

Megan Mason

Customer Service Manager

Followers of Megan Mason41 followers
location of Megan MasonPhoenix, Arizona, United States

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  • Timeline

  • About me

    Proficient Adaptable Professional

  • Education

    • Kern Valley High School

      -

      Activities and Societies: FFA Parliamentary Procedure

    • Universal Technical Institute-Motorcycle Mechanics Institute Division

      2011 - 2012
      Harley Davidson

      I studied basic mechanic skills and majored in Harley Davidson.

  • Experience

    • APAC Customer Services

      Jun 2013 - Feb 2015
      Customer Service Manager

      Team Lead - supported in individual development. Quality Control, metrics monitoring.

    • Exos

      Feb 2015 - Jan 2018
      Customer Service Manager

      Manage a team of 4-9Act as a liaison to technical supportAssist clients with scheduling and cancelling appointmentsManage team schedules and time management

    • AAA

      Jan 2018 - Apr 2019
      Dispatcher

      Communicated with service providers on customer information, location and type of services needed.Clear calls for drivers when they are completeCall members to check safety and provide information about their service call.Assigned loads to drivers based on designated routes, driver location, and urgency.Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.Monitored routes and locations to verify timely services and accurate information.Handled conflict resolutions and mediation between drivers and management.Monitored dispatch board for unscheduled delays or hazards and relayed to field personnel. Show less

    • Carvana

      Apr 2019 - Aug 2022
      Customer Advocate 2

      Cross-trained in approximately 6 departmentsProficiently answered customers via phone and chatAssisted newer team members with their calls in person and via chat.Assisted on the After Sale Repair team reviewing work orders.Assisted the Registration Team in maintaining documents to process Registration.Worked with coworkers to complete tasks.

    • United Petroleum Transports

      Aug 2022 - May 2023
      Fleet Manager

      Review completed work from the previous shiftPlanned work assignments and equipment allocations to meet transportation, operations and production goals.Administered fleet management operations policies involving vehicle and equipment procurement, maintenance andrepair.Directed scheduling and routing of transportation activities to satisfy fuel delivery requirements.Coordinated delivery schedules based on peak delivery times and alternate routes.Monitored tank levels for approx 80 stores across the Phoenix metro area as well as rural stations. Show less

    • Notary By Meg

      May 2023 - now
      Notary Public

    • CEMEX

      May 2023 - Oct 2023
      Inbound Customer Service Representative

      Answered incoming calls from contractors placed orderssent daily pour logs to clients

  • Licenses & Certifications

    • Notary Public

      National Notary Association
      May 2023