Junaedih .

Experience

• 

  PT Bank Danamon Indonesia, Tbk.

  Jan 2006 - Jun 2011

  Information Technology Help Desk

  Receive & answer questions from users regarding requests and technical problems that are being experienced, then analyze and find the right solution. If further treatment is needed, coordinate with the related supporting unit until the user's problem is solved.

• 

  PT Adira Quantum Multifinance

  Jul 2011 - Jun 2014

  Information Technology Application Support

  Production Support Appliaksi Loan KreditIdentifying and resolving technical issuesAssisting with systems integrationsManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateMaintaining and updating technical documents and proceduresSDLC

• 

  PT Bank Danamon Indonesia, Tbk.

  Jul 2014 - now

  Manage Production Support Application (Collection System, LOS, Fraud Checking) for User Bisnis Consumer.Involved in the Dloan system development project as an application owner. Production Support Applikasi ConsumerManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateManaging coordination at a local and international level where required.Involved in the Fraud Checking development project for business users of Branch Opening Accounts Production Support Applikasi Collection SystemIdentifying and resolving technical issuesMaintaining and updating technical documents and proceduresManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateAssisting with systems integrations Hardening Server OS (Unix, Solaris, HP-UX, Linux, Windows, AS400, Tandem)Hardening Database (Ms SQL Server, Oracle, PostGre)System Administrator

  • Information Technology Application Support Manager

    Apr 2021 - now

  • Information Technology Application Support Officer

    Mar 2020 - Apr 2021

  • Information Technology Application Support Officer Collection System

    Apr 2017 - Feb 2020

  • Information Technology System Security Operation

    Jul 2014 - Mar 2017