Bruno Alexandre Peres

Experience

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  InforTec

  Mar 2006 - Jan 2007

  Consulting Services

  Trainer in Office Tools, networks consultancy responsibilities and maintaining corporate clients servers and racks.

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  Vodafone

  Jun 2007 - Jul 2008

  Customer Support Operations - Lisbon Operational Unit
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  PT PRO

  Jan 2009 - Nov 2010

  Operations and Quality Supervisor - Integrated Customer Service

  Supervised and coordinated Customer Service teams, both inbound and outbound, as well as integrated order management BackOffice, tasked to assign daily duties, as well as evaluate perfomance and plan operational eficiency iniciatives.

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  PT Contact

  Jan 2010 - Jan 2014

  Operations Diagnostic Consultancy;Business Transformation; Business Optimization;Business Process Outsourcing;Project Management;Efficiency Impact AnalysisMy daily driver is to analyze customer service operations on-site and off-site and to improve efficiency through the proposition of improvement opportunities or operational efficiency initiatives, always taking into account QoS and cost benefit ratio.Very experienced in Average Handle Time reduction and in cost to serve reduction. Exibir menos

  • Project Manager - Operational Excellence

    Jan 2012 - Jan 2014

  • Project Manager - Quality Assurance

    Jan 2010 - Jan 2012
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  Portugal Telecom

  Jan 2014 - Jan 2016

  Operations Diagnostic Consultancy;Business Process Outsourcing;Project Management;Research skills development;Driving effective teamwork;Operational Efficiency Maximization;Customer Loyalty and Satisfaction programs;Help a team of researchers manage their projects and provide turn-key solutions from complex to simple operational challenges, generating quick-wins while taking into account the scalability of the initiatives in hand.Develop their relations with stakeholders and research partners, while encouraging them to be good team players and develop their skills. Exibir menos

  • eCommerce Operations Manager

    Jun 2015 - Jan 2016

  • Head of Onsite Operations Research

    Jan 2014 - Jun 2015
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  Randstad

  Nov 2016 - Jan 2017

  Senior Project Manager

  Special Projects and AutomationOperational Governance designSavings by contract specifications;Financial analysis;Operational research design;Lean implementation;Project Management;Customer effort reduction programs;Business process outsourcing.Project management with savings as a goal, my daily drivers are: operational efficiency programs, lean culture implementation, operational performance analysis, branch management counseling, guerrilla tactics depending on traffic curves. Exibir menos

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  Fujitsu Portugal

  Jan 2017 - Jan 2021

  Manages a remote infraestructure management unit which serves more than 60k active workstations and VDIs in all its e2e service cycle.. Unit leadership and strategy. Scrum leader. Project Management. Business relationship management. Digital culture transformation. Cost model leveraging through Operational efficiency. Service Mapping . IT operations control management. NOC & SOC project design and implementation. Event & alert management. High level Customer facing. Business relationship management. Digital culture transformation. Cost model leveraging through Operational efficiency. Service Mapping

  • Remote End User OPS Manager

    Jan 2017 - Jan 2021

  • Cloud & Datacenter Services Manager

    Jan 2017 - Mar 2020
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  Independent

  Jan 2022 - now

  Consultant for Micro-Entrepreneurs and SMEs

  . Conducts thorough assessments of operational challenges faced by micro-entrepreneurs and SMEs, covering areas such as operations management, cost to serve, and business development.. Develops innovative and cost-effective solutions, leveraging AI-driven technologies such as machine learning algorithms for demand forecasting and predictive analytics.. Utilizes free technologies such as Google Forms, OpenOffice Calc, and Trello for task management, alongside AI-powered tools like Google's Dialogflow for customer service automation.. Collaborates closely with business owners to customize and implement solutions, utilizing tools like Google Sheets, Apache OpenOffice, and Asana for project management.. Integrates data with Extract, Transform, Load (ETL) systems, including open-source options like Apache NiFi and Talend Open Studio, for streamlined reporting and analysis.. Provides comprehensive training and ongoing support to ensure successful adoption of implemented solutions, with a focus on empowering clients to optimize their operations effectively through AI-driven insights and automation. Exibir menos