Elizabeth Hocking

Experience

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  Peter J. Allen Dental

  Jan 2009 - Jun 2011

  Dental Assistant
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  1300SMILES Pty Ltd

  Jun 2010 - Jan 2012

  Dental Assistant and Receptionist
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  Northside Orthodontics

  Jan 2012 - Jul 2014

  Clinical Orthodontic Assistant

  Working directly with patients in a team-based clinical setting to build rapport and provide on time, high quality care in a fast-paced environment.

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  Proof Research

  Jun 2014 - May 2015

  Research Coordinator

  Working in a variety of office management and research duties to help deliver high quality and practical research to a wide range of clients.

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  Griffith University, Australia

  Jan 2016 - Dec 2016

  Research Assistant
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  Community Information Support Services (CISS)

  Feb 2017 - Apr 2018

  Membership Manager

  Providing support to members to ensure effective service delivery that ultimately enhances better health and social outcomes across Australia through improved access to high-quality community information.Key Responsibilities • Working with clients to support data migration • Training clients to use the technology platform• Managing data transfer projects • Presenting to new and existing clients about the technology platform • Managing the administration and data quality team • Providing executive support to company Directors• Developing marketing material and writing regular emails to 10,000+ members each month • Introducing processes for data transfer • Contacting potential clients and writing proposals for partnerships, projects, and sponsorship opportunities • Data quality support and management • Writing guides and policies for organisational procedures Key Outcomes• Oversaw successful on boarding, data migration and training for several key clients • Wrote and presented several successful proposals and tenders • Supported significant growth in Membership over 12 months • Worked on improving marketing and initial sign up support material • Worked with clients to support use of the My Community Directory and My Community Diary platform • Improved processes for managing client engagement• Built rapport with clients and key stakeholders to improve use of the system and develop plans for project work to support client goals • Managed social media accounts and newsletters for organisation Show less

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  Awakened Lifestyles

  Mar 2018 - Mar 2019

  Operations Manager and Mindset Coach

  Responsible for managing the smooth day to day operations of the organisation under the direction of the company Directors. - Provided front end client support- Wrote and implemented policies and procedures manual- Managed client onboarding - Managed company CRM - Designed website and managed SEO- Created designed content for social media channels - Reported on weekly activities to Directors - Screened sales calls - Coordinated meetings accounting for time zones - Mindset coaching to clients based in Australia and internationally Show less

• 

  Queensland Department of Education

  Apr 2019 - now

  Education Queensland International Human Resources/ Disability Inclusion and Student Services Monitoring the application of legislation in the International Quality Schools Unit within state and non state schools. Working on the project delivery side of the $477 million Cooler Cleaner Schools project, providing air conditioning in all classrooms, staff rooms and libraries in Queensland by June 2022. Department of Education International - Strategy and Performance- Strategy and research - Project coordination - Communications and engagement - Stakeholder engagement - Research design and delivery - Providing strategic advice about engaging new partners- Writing proposals and communications - Securing significant funding to meet budget requirements - Maintaining processes and existing projects - Client relationship management - Research design and implementation advice and support - Reporting - Advanced training manual design and delivery - Writing key communication material and newsletter content

  • International Student Advisor

    Mar 2024 - now

  • Principal Policy Officer

    Oct 2021 - Mar 2024

  • Senior Education Officer

    Mar 2021 - Oct 2021

  • Senior Facilities Officer

    Sept 2020 - Mar 2021

  • Senior Project Officer - Education Queensland International

    Jan 2020 - Sept 2020

  • Sponsorship and Research Officer - Transformation and Integration

    Oct 2019 - Jan 2020

  • Client Services Officer - Online Survey Support

    Apr 2019 - Oct 2019