Trine Arleth

Experience

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  Rådet for Større Færdselssikkerhed

  Feb 2003 - May 2003

  Communication Trainee

  During my Master Degree study in Danish I followed several courses on commmunication, one of them including a 3 months trainee assignment in Rådet for Større Færdselssikkerhed (now called Rådet for Sikker Trafik). My assignments included various communication tasks and involvement in campaigns.

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  NNIT

  May 2007 - May 2016

  As an Advanced Service Delivery Manager I act as a connection between customers and NNIT. I am the customer's representative towards the delivery organisation, making sure that the services run smoothly - and the company's representative towards the customer, making sure that expectations are aligned and relevant matters communicated.I am managing SLA's big and small with a large variety in the degree of complexity. I am responsible for the commercial aspects of the agreements as well as for the delivery of services.My current customers are areas of Novo Nordisk Product Supply, where I cover a series of Line of Business agreements in Diabetes Finished Products (Site DK), Diabetes Active Pharmaceutical Ingredients and Novo Nordisk Pharmatech.Apart from the customer facing activities I carry out internal improvement initiatives. Show less As a Junior Service Delivery Manager I assumed responsibility of a number of Line of Business customers in Novo Nordisk Product Supply. While already experienced in the field of Service Delivery Management due to my previous position, I found myself in the frontline of the delivery as opposed to the years of shaping the bullets for others and making sure that everything was running smoothly behind the scenes. Apart from the my primary assignment as SDM handling the delivery of services to Diabetes Finished Products, DAPI and FeF Chemicals, I was also responsible for coordinating and handling complex issues across several customer segments in close collaboration with the responsible Service Delivery Director and customer stakeholders. Show less My work as a Service Delivery Assistant in Service Delivery Management, Life Sciences Customers in NNIT primarily included service reporting to customers in the Life Sciences sector, operations documentation and compliance assignments across Novo nordisk Group, making bridge between QA and Line of Business. The position offered a wide variety of assignments, including onboarding of new customers both small, medium and large sized and with a large degree of variation in contract complexity.My work primarily related to pharma customers, but I also spent 6 months participating in the huge task of onboarding a large outsourcing customer from the Public Sector to NNIT, giving me an insight in that customer segment as well. Show less The role of IT Customer Consultant in NNIT Service Desk was centered around servicing Novo Nordisk end users in IT matters. The Service Desk is 1st line of contact for users, and as a consultant I handled a very broad variety of issues, mostly centered around PC issues, Office and OS, access requests/ problems and escalations of matters being handled by 2nd or 3rd line.After approximately 6 months in the position I started acting as a supervisor in the Service Desk. This assignment included the daily operational management of the function: Advising consultants on complex issues, taking over calls in case of escalations, identifying incidents with potential of becoming Major Incidents and coordinating Service Desk response to them, calculating daily KPI status, motivating consultants, adjusting rosters and handling various communication assignments .I also assumed responsibility of documentation and ensured that all assignments related to the daily operation of Service Desk was thoroughly documented in the company's Quality Management System, making the transition to successors smooth and the department less dependent on specific resources. Show less

  • Advanced Service Delivery Manager

    Apr 2015 - May 2016

  • Service Delivery Manager

    Apr 2014 - Mar 2015

  • Junior Service Delivery Manager

    Oct 2012 - Mar 2014

  • Service Delivery Assistant

    Mar 2010 - Sept 2012

  • IT Customer Consultant

    May 2007 - Mar 2010
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  LEO Pharma A/S

  Jun 2016 - Aug 2020

  IT Service Delivery Manager

  Experience across a range of business areas within R&D, predominantly the Global Clinical Operations. I have been part of the journey from a number of mostly on-premise systems to a cloud-dominated IT landscape with multiple system vendors and a central IT Service Partner.In the time I've been with LEO Pharma, I have been involved in an implementation of a re-modelling of the ownership structure and governance setup of the IT system landscape. A large number of systems have been replaced, many of them with SaaS-solutions and the organization around IT has been updated to accommodate that - while also bearing in mind that we will likely see an increased number of authority inspections due to the gradual change to focus on biologics rather than topical treatments.Specific system/ technology experience include Veeva Vault and SAS LSAF. Show less

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  Tryg

  Oct 2020 - now

  Process Manager

  Developing and optimizing the IT change management process in the role of Process Owner.