Rakesh Kumar

Rakesh Kumar

Executive

Followers of Rakesh Kumar3000 followers
location of Rakesh KumarSouth Delhi, Delhi, India

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  • Timeline

  • About me

    IT Manager | Experienced Technical Support Professional | IT Helpdesk Expert | Remote Support Specialist | Chat Support Specialist | Service Desk Professional

  • Education

    • B.S.S.C.COLLEGE,UDKAKISHUNGANJ MADHEPURA

      2007 - 2009
      INTERMEDIATE ENGLISH LANGUAGE AND LITERATURE/LETTERS A
    • ADPJ High School mahishi

      2006 - 2007
      Bachelor's degree Hindi Language and Literature
    • Lord Venkateshwara Engineering College

      2009 - 2013
      Bachelor of Engineering (B.E.) Computer Science B
  • Experience

    • Hitachi Payment Services Pvt. Ltd.

      Dec 2013 - Jan 2015
      Executive
    • FIS

      Feb 2015 - Oct 2015
      Senior Executive
    • TVS Electronics

      Nov 2015 - Jun 2016
      Service Learning Coordinator
    • Pulp Strategy

      Jun 2016 - Sept 2020

      i am taking care of IT $ Admin.

      • IT Administrator

        Jun 2016 - Sept 2020
      • IT Administrator

        Jun 2016 - Jun 2016
    • Wipro

      Oct 2020 - Jul 2024

      Technical Support Engineer in L3 L3 Escalation Analyst

      • Technical Support Engineer

        Jan 2023 - Jul 2024
      • Senior Analyst

        Mar 2022 - Feb 2023
      • Support Engineer

        Oct 2020 - Apr 2022
    • AnovIP

      Apr 2024 - now
      IT Manager

      Experienced IT Manager with 10 years of expertise in IT Infrastructure Management, Project Management, and Team Leadership. Proven track record in reducing downtime, enhancing data security, and ensuring compliance with industry standards. Adept at network and system administration, vendor management, and implementing disaster recovery plans. IT Infrastructure Management, Team Leadership, Network and System Administration, Technical Support, Vendor Management, IT Strategy and Planning, Security and Compliance, IT Asset Management Show less

  • Licenses & Certifications

    • ITIL Operational Support and Analysis (ITIL-OSA)

      Wipro Limited
      Feb 2023
    • Microsoft Office Specialist: Excel Certification

      Efa
      Jan 2024
      View certificate certificate
    • Power Bi

      Skill Nation
      Apr 2023
    • Electrical & Computer Hardware Engineer

      Jetking Noida Learning Center
      Sept 2018
    • SQL Certificate

      Skill Nation
      Apr 2023
      View certificate certificate