Andrew Reeve

Experience

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  HSBC

  Jun 2006 - May 2012

  'Part of a back office process team, trained on multiple processes to provide excellent customer service and abiding by the banks policies.' Key Points - - Investigating and resolving a variety of customer complaints such as; Fraud and Data Protection Act and FOS complaints.- Took ownership of an overseas migration in Malaysia of multiple processes. Involved coaching global colleagues to enhance their linguistic qualities in line with UK customer service, by effectively preparing training programmes and updating process procedures.- Identified an issue with the BACS process¬, which resulted in changing shift patterns as during peak times payments were not processed. Resulting in a £25 saving per missed payment.- Authorised Cheque signatory required being proactive in dealing with potential cheque fraud by implementing initial investigation.- Became department trainer also creating coaching and performance packs to assist in future trainers / trainees. Show less

  • Team Manager - PPI Audit Team

    May 2011 - May 2012

  • Customer Service Representative (Complaint investigator & Auditor)

    Jun 2006 - May 2011
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  Royal Air Force (RAF)

  Jun 2012 - Mar 2016

  Military Police Officer

  'Working for the Royal Air Force as a Police Officer on 1 Tactical Police Squadron to deliver operational security and highly trained to provide on base policing to prevent, deter and detect crime.'Key Points following completion of a 28 week Police specific training-- Completed a seven month tour of Afghanistan on Herrick 19; deployed at the Main Entry Point, which included intelligence gathering from liaising with individuals and investigating the information that was collected, consequently aiding counter intelligence teams.- Team Leader for multiple overseas Aviation Security Tasks. Part of a team to plan and provide security to aircraft, included communicating to operations UK based, overseas and Host nation authorities. Creating security reports, which were subsequently presented to senior officers with included recommendations on future tasks.- Part of a Security penetration team to investigate and analyse internal security on Royal Air Force Bases. Tested and examined base security, whilst creating reports and communicating results, which resulted in the baseline education for all RAF bases.- Second in command for a UK based operation, auditing the security of 134 Air Cadet Armouries. Responsible for individual audits, training peers, organising meetings with chain of command to communicate results.- Assisted in Leading a Tri-Service team at a NATO Summit Conference creating an effective security team whilst liaising with locally deployed civilian police officers. Also ensuring that personnel under my command were performing exceptionally under the media spotlight. Show less

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  HM Revenue & Customs

  Apr 2016 - Aug 2016

  Hidden Economy Investigator
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  Arcadia Group Ltd

  Aug 2016 - Nov 2019

  • Digital Investigations Manager

    Aug 2018 - Nov 2019

  • Digital Fraud Manager

    Mar 2018 - Aug 2018

  • Digital Fraud Team Leader

    Aug 2016 - Mar 2018
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  Amazon

  Nov 2019 - now

  • Loss Prevention Manager

    Dec 2022 - now

  • Loss Prevention Specialist

    Nov 2019 - Dec 2022