Rachel Schauer

Experience

• 

  Chili's

  Jan 2001 - Mar 2020

  • Certified Global Training Restaurant, helped trained franchise owners from other countries to take back knowledge and how the operations work to open their own franchise up.• Training manager, in charge of orientations for new hires and setting them up for success while training. Also, in charge of certifying Team Members to become trainers.• Scheduling manager for the Front of House and the Heart of House Team Members. Scheduled appropriate hours for each Team Member and for the flow of business • Monitored all restaurant operations and conditions to ensure quality of food and customer service.• Reviewed documentation to assess the quality of restaurant operations, from communication with Ecolab, local health department, fire inspections and other personal.• Communicated with vendors for various needs.• Truck orders; taking on hands inventory of items and determining what needs to be ordered, checking in the truck orders and helped put away.• Inventory; tracking inventory weekly and quarterly to ensure AvT numbers and P and L are aligned.• Financial operations; proper cash handling for the restaurant, depositing, balancing drawers and the end of shift deposits. Ordering from the bank to ensure proper cash levels are on hand. Show less  Hourly To-Go Specialist: -Receive and process food and beverage orders -Financial accountability for guest payments -Insure and exceed guest expectations -Resolve in a positive manner guest complaints or concerns -Involvement with outside catering events and delivery -Certified Trainer through Brinker International  Key Employee / Shift Manager: -Work the floor as a Manager when needed -Employee Scheduling -Financial responsibility: server and bartender end of shift checkouts -Conducting new hire orientations/paperwork -Guest interaction to insure a positive dining experience on every restaurant visit Show less

  • Service/Kitchen/Bar/Training Manager

    Aug 2016 - Mar 2020

  • ToGo Specialist

    Jan 2001 - Aug 2016
• 

  Central Market

  Mar 2020 - Jan 2022

  Service Team Lead

  • Cash handling, credit cards, checks, EBT (Electronic Benefit Transfer), and other types of payments • Interacting with customers, resolving issues that may arise • In charge of Partner breaks and lunches by controlling them on the dash• Maintaining balance by ensuring the correct number of Partners and baggers at each register to help control the flow of business• Taking inventory of supplies and placing orders three (3) times a week• Trained in bookkeeping, balancing cash drawers and depositing cash and checks. • Trained at the Information desk, giving refunds, helping customers locate items, resolving issues that may arise Show less

• 

  H-E-B

  Jan 2022 - Apr 2022

  Cashier

  • Cash handling, credit cards, checks, EBT (Electronic Benefit Transfer), WIC (Women, Infants and Children) and other types of payments • Greeted customers and engaged with them during their checkout process• Hospitality, giving customers a speedy and efficient experience as they are checking out• Mindful of customer needs, helping locate products, price checking, coupons, needing assistance to their car after leaving, bagging proficiently

• 

  Total Wine & More

  Jun 2022 - now

  Front End Supervisor

  Proud to be apart of the opening team. We open in August!