Ahmed Nehad

Experience

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  New Delta

  Jan 2010 - now

  Technician Team Leader

  Responsibilities:• Analysis, planning, designing, and implementation of:o Network passive Infrastructure (Fiber/Copper).• Passive design tasks include:• Top Level Architecture.• Low-Level Architecture.• Resolving passive infrastructure design questions.• Documenting port assignments.• Site Management: Manage, support, and document passive and material installation.• Manage and meet planned schedules.• Document customer network and passive infrastructure problems and resolution. Show less

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  PACC

  Jan 2014 - Feb 2019

  Technician

  Responsibilities: • Installing multiple types of low-voltage cabling including structure wiring, access control, and Fire Alarm• Understanding & interpreting project drawings• Mounting location boxes• Pulling low-voltage cable• Terminate Cat6 Jacks and RG6 Compression Connectors• Dress cabling and terminating patch panels• Pulling fiber optic cabling• Installing cable support systems• Creating cable pathways• Other service technicians’ tasks and duties.

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  Intercom Enterprises

  Feb 2019 - Jun 2021

  Technician

  Responsibilities:• Project of CBE (Central Bank Egyptian) which includes:o Installed new racks and termination for 2150 nods Copper and terminated for 126 fiber cables and cross-connect fiber and copper for 20 racks in DC and installed CCTV, AC, PA and intrusion.• Project of North Cairo-6th October-north Giza which includes:o CCTV System installed in three Electric station • Project of Benha University which includes:o Install CCTV System • Project of FTTH in West El Sherouk Malls which includes:o Pulling fiber cables and terminating these cables and installing new racks and installing ONU.• Project of Etisalat Maadi which includes:o installed new racks, pulled copper cables, terminated 700 nods and systemization racks.• Project of Sama School in Mokatam which includes:o Installation of new racks, implementation of the raceway, pulling copper cables, termination 286 nods, and installation of ACP.• Project of UCCMA which includes:o Installation of new racks, implementation raceway, pulling fiber and copper cableso Termination 1070 nods and fiber termination.• Project of Mansoura Water Company which includes:o Installation of new racks, implementation raceways, pulling fiber and copper cables termination 600 nods, and fiber termination• Project of Nasr petroleum company (DC) including.o Data center preparation from scratch finished data center. Make Cross connect copper and fiber between 30 racks and test. Nasr Petroleum interconnection fiber between buildings.o Pulling and installing fiber cables between buildings in NPC. Installation of 500 nods of buildings in NPC.• Project of Ahmed Hamdy Tunnel 2 includingo pulling fiber cables and installation splicing by mid-span.o Install of 42 racks in the tunnel and pull copper cables and termination.• Project of Downtown El Alamein including.o pulling copper cables in apartments for 10000 nods. Termination 10000 nods and test in apartments Show less

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  Electronics Research Institute

  Jun 2021 - now

  Technician / Help Desk

  Responsibilities: (Technician)• Design and install well-functioning computer networks, connections, and cabling• Perform troubleshooting to system failures and identify bottlenecks to ensure long-term efficiency of network• Inspect LAN infrastructure and fix minor or major problems/bugs• Update Data Center Racks Layout using Rack tables application.• Evaluate network performance and find ways of improvement• Organize and schedule upgrades and maintenance without deterring others from completing their own work• Do regular preventive maintenance for telecom rooms to provide long-term efficiency of the network• Provide technical direction to co-workers on computers and network usage and offer comprehensive advice and instructions• Making Labels and cable alignment for the newly added components to the Data Center Containment.• Install Cable ducts and flexible as needed for new extensions for the network equipment such as Cameras, Access points, fingerprints, pc network points, and TVs.Responsibilities: (Help Desk)• Serve as the first point of contact for customers seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving process• Direct unresolved issues to the next level of support personnel• Provide accurate information on IT products or services• Record events and problems and their resolution in logs• Follow-up and update customer status and information• Pass on any feedback or suggestions by customers to the appropriate internal team• Identify and suggest possible improvements in procedures Show less