Jesse Garza

Experience

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  ITESM, Campus Monterrey

  Apr 1997 - Dec 1999

  Director of Computer Services

  Supervised a 150+ person department responsible for ensuring the correct and timely delivery of IT services to over 20,000 campus users (students, faculty and staff.) This included the operation of computer labs and running the campus Help Desk. • Overall user satisfaction rate increased from 64% to 80% in less than 3 years

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  Vital Source Technologies (formerly VPG Integrated Media)

  Jan 2002 - Jan 2004

  Associate Producer

  Managed the development of media-rich, interactive CD-ROMs for major textbook publishers, including McGraw-Hill and Thomson Publishing. Also assisted on the set of Spanish-language video shoots. • Revamped company’s digital production system, replacing their Word-based content delivery system with an online project tracking site that integrated an XML-based authoring tool, greatly simplifying digital asset management and project control • Replaced tape-based audio recording systems with fully-digital workstation-based ones • Built market’s first major Japanese-language CD-ROM and quickly ported it to online environments Show less

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  Houghton Mifflin Co.

  Nov 2003 - Oct 2005

  Senior Media Producer

  Oversaw the production of digital supplements that were bundled with traditional textbooks, including CD-ROMs, audio CDs, DVDs, and websites. • Lifted requirements, defined specifications, prepared RFPs, and managed vendors • Released company's first ‘digital transparencies’, a collection of dozens of interactive historical maps • Managed the development of the first interactive ebook released by this publisher

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  SPG - Spanish Publishing Group

  Oct 2005 - Jun 2009

  Media Director

  Headed department that adapted English audio, video, and interactive media products into Spanish. • Assembled multi-national team of audio engineers, voiceover talents, and content integrators • Set up a two-cabin recording studio in Madrid and established operational processes • Replaced archaic folder and file-server based CMS with faster and safer database-driven one

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  Cengage Learning

  Oct 2009 - Apr 2017

  Senior Digital Production Project Manager

  Drove the delivery of student- and instructor-facing technology products by managing schedules, six-figure budgets, partner and vendor relations, and the in-house staff that executed projects. • Delivered ~60 online courses with integrated ebooks every year to thousands of users globally • Orchestrated the efforts and integrated the deliverables from content, software, production, and QA teams, both internal and external • Developed a tool that streamlined project tracking, allowing thousands of tasks to be easily identified by due date and/or assignee and simultaneously provided a high-level overview for senior management Show less

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  Menlo Technologies, Inc.

  May 2017 - Oct 2017

  Spanish Linguist/QA Specialist

  Localization QA of cloud- and music-related products and services destined for Spanish-speaking markets (both European and Latin American) at Fortune 50 company in Cupertino, California. Duties included translation and review of content in both commercial and proprietary CMSs, and functional testing on desktops, mobile devices, and online environments (staging and production).

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  Odoo

  Oct 2017 - Nov 2021

  Implementation Manager/Support Engineer

  Provided consulting and support services to new and existing customers of major open-source ERP suite in North and South America. • Guided new customers throughout their initial system implementation, in SaaS and PaaS modalities • Supported customer success teams as support engineer, solving functional and technical issues • Contributed to localization efforts of 5 LatAm markets: Mexico, Colombia, Argentina, Chile, and Peru

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  PRO Unlimited

  Nov 2021 - Nov 2022

  Localization Producer for Apple Music

  Managed localization of music, commerce, and authentication services into over 160 markets worldwide, in coordination with content, engineering, marketing and QA teams. • Directed vendors and onsite linguistics specialists to translate content into 39 foreign locales • Developed test plans to validate behavior and appearance of online and on-device services • Adopted and promoted use of automation tools to streamline production and QA workflows

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  Houghton Mifflin Harcourt

  Nov 2023 - now

  Delivery Lead

  Guide content production for core and intervention Math programs by leading cross-functional teamsusing agile methodologies, managing vendors, and ensuring timely and high-quality delivery.