Rishabh Thakur

Experience

• 

  Philips

  Feb 2015 - Apr 2015

  Project Intern

  Two months of industrial training to see manufacturing of philips lighting products and scada software functioning.

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  Netmax technologies pvt ltd

  May 2017 - Jul 2017

  Automation Specialist
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  ICICI Bank

  Aug 2018 - Sept 2023

  Started working as personal loan and business loan RM DSA vertical. Unsecured lendingDsa/branch Team handling and training Pl and BL case tracking from login till disbursement.Coordination with credit, ops, vendor , dsa, rcu etc.Business loan and personal loan profile analysis for eligibility of applicant.Adherence with policy, pricing , compliance as per bank norms.Banking transactions and resolving applicant loan related queries.Getting the repayment in time for the loans I process. Show less Assets loan processing at noida ROPS. Job role includes:Finacle banking transactions.Two weeler and personal loan disbursement.Quality checking and ensuring compliance at vendor.Fcrm and internal tray handling of service requests and resolving errors.Quality checking of returnable or non returnable files in house and at vendor.Synergy with credit , dro, etrg, branch, valuation and other teams.Inward/QC/scan/outward/SFMS of files. accounts management. Client/vendor relations.SPDC handling of cheques.Publishing team tracker. Show less

  • RM deputy manager band 2

    May 2022 - Sept 2023

  • Retail assets operations

    Aug 2018 - Apr 2022
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  Kotak Mahindra Bank

  Sept 2023 - now

  Customer Service Manager

  Address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).Address all Service Request /Complaints and ensure all requests/complaints are closed within TATDigital Adoption for all Retail Asset ClientsQuality of Service Request and Resolution as given to customers. Property paper handling