Ian Kuo

Experience

• 

  STARTALK , National Foreign Language Center

  Jul 2008 - Aug 2008

  Chinese Teacher Intern

  United States Department of Defense STARTALK Project Assisting, Chinese Teaching

• 

  國立臺灣科技大學

  Sept 2010 - Jun 2013

  Research Assistant

  -Conducted Eye-Tracking Research Project

• 

  Yahoo

  Jul 2013 - Sept 2013

  Design Researcher ( Intern )

  *Developed "Yahoo! Super Store" app *Conducted “Yahoo! User Night” , Usability Testing

• 

  NTU iNSIGHT

  Oct 2013 - Sept 2014

  UX Researcher

  *Conducted UX research including usability testing, cultural probe, card sorting, contextual inquiry and diary.

• 

  國立臺灣師範大學

  Feb 2016 - Jun 2017

  Project Manager

  *Improved E-Learning system user interface from user research.*Developed E-Learning app

• 

  ZEBRA IDEA 奇穎設計

  May 2017 - Sept 2017

  UX Specialist (by project)

  *Conducted UX Research for finance service, breakfast, bookstore, baby and electric vehicle industries.*Converted research findings into design concept.

• 

  Dcard

  Apr 2018 - Jun 2019

  UX Researcher

  First UX Researcher at Dcard (Dcard is the biggest anonymous social forum, which is gaining increasing impact. )*Communicating with product director, product managers, UI/UX designer, and engineers to understand user behavior and helping define user experience goals.*Hosted 20+ UX research projects including product research, internal research, marketing research.*Conducted exploratory and evaluated research methods, including interview, diary, usability testing, and focus group.*Facilitated workshop to convert research findings into business concepts and actionable solutions. 收回

• 

  中華電信

  Jun 2019 - Jan 2022

  Senior UX Researcher

  *Build up research guidelines and SOP at Omni-Experience Design Center.*Plan and execute CHT omni-experience research and provide insight for business strategy.*Build up UX research lab. (interview & observation room)*Serve as a mentor for the 6th Trans Action Award.

• 

  LINE Bank 連線銀行

  Jan 2022 - Sept 2022

  Senior UX Researcher

  *Conduct card-sorting research to improve LINE Bank App's information architecture.*Plan signup user journey study to optimize signup flow. (for user growth)*Plan a financial design thinking workshop.*Facilitate the mutual fund user research for fund service design.

• 

  Mitac International Corp.

  Nov 2022 - now

  Senior UX Researcher (Hardware)

  Automotive Solution*Help clarify stakeholders' needs and offer research output to meet requirements. (dash cam, IoT product road test & usability testing)*Develop design thinking tools and facilitate innovation workshop (future transportation, autopilot... etc.)*Plan the field study of the automotive business based on the user-centered design perspective to find new business trends.*Conduct desktop research to find out new business opportunities. (pickup truck user)