Carol Milligan

Experience

• 

  John Lewis Partnership, Nottingham

  Sept 1982 - Mar 1984

  • Management Trainee

    Sept 1982 - Mar 1984

  • Management Trainee

    Sept 1982 - Mar 1984
• 

  British Midland

  Mar 1984 - Jul 1987

  Ticketing & Sales Agent

  Telephone Sales Agent , Reservations, Ticketing and Sales Agent -

• 

  Agency Sales Heathrow

  Jul 1987 - Sept 1989

  Sales / Customer Service

  Sales role with specific responsibility for direct ticket sales and servicing of Travel Agencies

• 

  Qantas

  Sept 1989 - May 2010

  Role Description Operational Readiness & Project ManagementKey achievementsProject managed the successful UK implementation of a new global check in system. Developed, tested and enhanced the local contingency response for a variety of scenarios.Procured and implemented a DfT approved security awareness course for all UK staff.Coordinated and implemented health and safety initiatives to required corporate standard.Business readiness coordinator in the UK for A380 aircraft inauguration on the London /Sydney route.Performance Managed team of 12 customer service staff.Provided on site operation support and expertise to handling agent and own staff.Ensured safe operation of up to 70 flights per week involving up to 28000 passengers. Show less

  • Duty Airport Manager

    Nov 2004 - May 2010

  • Customer Service Agent Heathrow

    Sept 1989 - Nov 2004
• 

  Qantas

  Jul 2010 - Jul 2012

  Customer services

  Customer Service / Operational Delivery

• 

  Amadeus

  Jul 2012 - now

  Developing and supporting customer relationships by providing operational excellence in service delivery . Improving the customer experience by ensuring customer objectives ,business ,innovations and operational outcomes are achieved The Service Management Centre (SMC) London acts as a 1st and 2nd Level Service Desk to support Amadeus customers using Amadeus Products and Solutions. The Amadeus SMC DCS Support Specialist provides a Single Point of Contact for Incidents, Service Requests and phone calls. Specifically responsible for the recovering of functional and technical Incidents and Requests or escalating them to resolver groups within Amadeus or to Third Parties involved in the service provided.

  • Service Account Manager

    Dec 2020 - now

  • DCS Customer Support Specialist 1

    Jul 2012 - Dec 2020