Suzanne Stricker

Experience

• 

  Atlas Air, Inc

  Aug 1995 - Feb 1998

  Staff Accountant

  Atlas Air is an airfreight cargo company which was based in Golden, now located New York.

• 

  Kelley Trucking Inc

  Feb 1998 - Jan 2000

  Payroll Administrator

  Kelley Trucking is an earth-moving contractor specializing in road and bridge construction.

• 

  Verio Inc.

  Jun 2000 - Aug 2002

  Payroll Manager
• 

  Sage Hospitality Resources

  Dec 2002 - Oct 2006

  Payroll Manager
• 

  ADP

  Oct 2006 - May 2017

  Partners with all service delivery teams to deliver support and facilitate continuous improvement across client-life cycle from implementation throughout client’s relationship with ADP. Technical infrastructure oversight and architecture; awareness of and partnering to guide operational, maintenance and evolution of all pieces within the client technical architecture. Creation of a Data Flow diagram and Data Mapping documents outlining how tables and fields are updated by delivered and custom SQRs. A complete understanding of how the client’s existing or proposed new solution will impact their employees and ADP platforms. As a Senior Technical Integration Consultant I have trained and mentored other team members.My current focus is on the COS initiative to improve Year end activities for more successful client experiences. Developing and partnering with fellow TICs a comprehensive quarter driven plan to ensure a smooth year close. Developing automated reporting to track the status and progress of 98 clients as well as daily W-2 generation reporting for tracking purposes which will morph into W-2C generation reporting. 收起 Serves as single ADP point of contact for comprehensive outsourcing solution relationship at an operational level. Responsible for overall operational account management of clients, including client satisfaction and retention. Manages critical client situations, including proactively identifying issues, managing escalated issues, developing comprehensive action plans with functional ADP experts. Proactive communications with clients, securing agreement of client on actions and satisfactory resolution of issues, and providing root cause analysis. 收起

  • Project Manager

    Apr 2017 - May 2017

  • Senior Technical Integration Consultant

    Mar 2016 - Apr 2017

  • Technical Integration Consultant

    Jan 2014 - Mar 2016

  • Service Delivery Manager - Client Account Executive

    Jun 2011 - Dec 2013

  • Implementation Consultant

    Oct 2006 - Jun 2011
• 

  NGA Human Resources

  May 2017 - Mar 2019

  Responsible for supporting benefits, release management and integration teams ensuring client service levels and budgets are met. Regularly analyzing performance results and implementing departmental improvements. Responsible for oversight of Compliance and Regulatory changes regarding benefits as well as tax table updates. Building additional capability and capacity in Release Management functional team. Further develop Interface Management integration to provide seamless experience for clients and their vendors. 收起

  • Senior Operations Manager - Payroll

    Jun 2018 - Mar 2019

  • Senior Operations Manager - Benefits

    May 2017 - Jun 2018
• 

  PayTech

  May 2019 - now

  Experienced Operations Manager with a demonstrated history of managing and supporting Senior Payroll Consultants who support a wide variety of industries. Partnering with sales throughout the discovery process/due diligence for sales leads and creation of accurate Statements of Work to clients. Responsible for measuring and evaluating consultant project performance including resolution of escalation with clients as needed. Providing effective training and orientation for new consultants positioning them for success in their consultant journey. 收起

  • Manager of Private Equity Services

    Nov 2021 - now

  • Manager of Consulting Services

    May 2019 - now