
Ahmed Mahsoub
Customer Service Executive

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About me
Manager - Client Experience
Education

Cairo University
-Bachelor of Science (B.Sc.) Economics
Experience

HSBC
Apr 2013 - Jan 2014Customer Service ExecutiveAnswer to all customers’ enquiries regarding their bank accounts, credit cards, Internet banking and anything related to the bank over the phone and via emails.

CIB
Jan 2014 - Jun 2014Credit Risk AnalystAssessing the customer’s full profile in order to determine whether they are eligible to be granted one of the bank’s credit facilities or not, and if so specify their credit limit.

National Bank of Egypt
Dec 2014 - Sept 2017Credit Risk AnalystAssessing the customer’s full profile in order to determine whether they are eligible to be granted one of the bank’s credit facilities or not, and if so specify their credit limit. In addition, responsible for formulating daily, weekly and monthly MIS reports to track the current progress of my department alongside other related departments as well as presenting status reports.

POD Egypt
Sept 2017 - Oct 2020o Responsible for setting the communication strategy of several key accounts and overseeing the execution process.o Responsible for the development and implementation of strategic PR and integrated communication campaigns, which require advanced knowledge of lobbying, crisis management as well as traditional and online PR.o Managing a team of executives; assigning tasks, monitoring their performance, and assessing their output.o Continuously researching the Egyptian media scene to have a thorough understanding of the market.o Analyzing PR coverage and providing written reports.o Maintain good relations with key media contacts, in addition to different business representatives across all sectors. Show less
Public Relations Account Manager
Sept 2019 - Oct 2020Public Relations Specialist
Sept 2017 - Sept 2019

NI Capital
Nov 2020 - Sept 2022Corporate Communication Manager• Develop and implement integrated, consistent communication programs that engage all of company’s stakeholders and promote business development.• Develop a communication strategy to promote business in line with the set business strategy• Lead the execution of all communication, PR, and marketing activities.• Handle all events and activities.• Develop, maintain, and grow digital platforms (website, social media pages).• Write and distribute new releases, arrange media interviews, and respond media inquiries.• Produce marketing material and needed production items designed for clients and the general public to display a professional image. • Advise Senior executives on media relationships. • Secure prominent speaking opportunities and choose relevant sponsorship opportunities.• Nominate the company for international awards to maintain a strong, positive perception among different target audiences.• Work closely with HR to ensure an internal atmosphere where communication of corporate messages is clear, and employees are engaged. Show less

CEMEX Egypt
Oct 2022 - Jan 2024Communication & Social Impact Manager• Responsible for all activities in the areas of Internal & External Communication, Social Impact, Stakeholder Management as well as different projects• Drafting all written statements communicated on behalf of the company (press releases, articles, social media captions, website content)• Maintaining the image & strategic positioning of CEMEX in Egypt• Developing strategic communication strategy to support the corporate agenda• Localizing & disseminating corporate external communication campaigns on relevant channels• Localizing & disseminating corporate internal communication material• Strategizing CEMEX’s social media platforms• Disseminating corporate key positioning messages through internal news coverage• Developing local campaigns for internal audience• Enforcing corporate identity guidelines and ensuring compliance of all communication materials• Branding and ensuring a standardized look & feel of all corporate assets and spaces as well as giveaways and printed material• Copywriting & content development as well as managing production & distribution of CEMEX corporate Newsletter• Developing and implementing community engagement plan Show less

Weber Shandwick
Jan 2024 - nowManager - Client Experience
Licenses & Certifications

Marketing Professional Certificate (MPC)
The American Chamber of CommerceSept 2012
Languages
- enEnglish
- arArabic
- frFrench
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