Amol Phapale

Experience

• 

  Trident Hotels

  May 2011 - Apr 2013

  Housekeeping Assistant
• 

  Taj Mahal Palace And Tower Hotel Mumbai

  Apr 2013 - May 2014

  Housekeeping Executive E9
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  Hyatt Regency

  May 2014 - Apr 2015

  Housekeeping Senior Team Leader
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  Carnival UK (P&O Cruises & Cunard)

  Apr 2015 - Jul 2022

  Maintaining cleanliness: Ensuring the ship is clean and hygienic, including guest staterooms, public areas, and crew cabins Managing inventory: Monitoring and maintaining supply levels for staterooms and lockers Handling guest requests: Resolving guest issues and special requests Leading the team: Supporting and leading a diverse team to maximize productivity and crew satisfaction Ensuring safety and security: Complying with safety and security procedures, and participating in onboard training and inspections Communicating with guests: Ensuring that housekeeping management interacts with guests and residents Conducting inspections: Conducting weekly public health inspections with the housekeeping management team Training staff: Ensuring that staff receive continuous operational training Managing costs: Managing the onboard housekeeping costs and inventory budget Handling emergencies: Undertaking any emergency duties required that are specific to the vessel Show less

  • Assistant Housekeeping Manager

    Apr 2022 - Jul 2022

  • Housekeeping Senior Deck Manager

    Apr 2015 - May 2022
• 

  Viking

  Jul 2022 - Dec 2024

  Managing the team: Preparing and revising work schedules, monitoring performance, and providing development opportunitiesCommunicating: Liaising with the Executive Housekeeper, and providing updates on operations and concernsHandling luggage: Organizing, supervising, and ensuring proper handling of luggageTechnical issues: Coordinating follow-up on technical issues related to guest areas, public areas, and crew areasInventory: Ensuring inventory is carried out as per schedulePaperwork: Preparing, reviewing, and checking all relevant reports, documents, logs, and checklists Show less Leading the teamThe Assistant Chief Housekeeper leads and supports a team of cabin stewards, assistant cabin hosts, and house persons.Inspecting cabinsThe Assistant Chief Housekeeper inspects cabins, corridors, pantries, and lockers for cleanliness and set up during the morning and evening shifts.Reporting maintenance issuesThe Assistant Chief Housekeeper ensures that all maintenance issues are reported and inspections are completed in a timely manner.Ensuring supplies are availableThe Assistant Chief Housekeeper monitors the par level of lockers and ensures that there are sufficient supplies for the cabin stewards.Requisitioning suppliesThe Assistant Chief Housekeeper completes the weekly general supply requisition and submits it to the Executive Housekeeper for approval.Ensuring safe use of equipmentThe Assistant Chief Housekeeper ensures that chemical and housekeeping equipment is handled and used safely. Show less

  • 1st Housekeeper

    Apr 2023 - Dec 2024

  • Assistant Chief Housekeeper

    Jul 2022 - May 2023
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  Lodha Group

  Jan 2025 - now

  Deputy Manager- Hospitality and Property Management

  Keep project operations team focused on the critical components of operations to drive customer satisfactionMake the sales gallery operational plans and strategies for upcoming projectsTo manage the site operations F & B service, front-desk, cleanliness, maintenance & upkeep of the lobby areas by checking the site on a daily basisEnsure that all operational areas have an atmosphere that is conducive to the overall customer experienceTo check AV room lightings & smooth operation of Sales GalleriesTo take a round of the entire sales office and sample flat in the morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform the concerned department about any technical issuesTake morning briefing before the operations start with the security team, valet, F & B team to discuss daily appointmentsEnsure that SOPs are in place for each area and are being followed by the teamManage all outsourced vendors and their staff at siteCoordinate with departments like Design, Procurement, Security, MEP etc. for maintenance of the sales centerHandle day to day activities happening at sales galleries. Audit and ensure all sales galleries upkeep is maintained. Show less