Tanya Thompson

Customer Service Representative

100 followers

Fergus Falls, Minnesota, United States

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Timeline
About me
Senior Business Analyst at Allianz Life Insurance Company
Education
- North Hennepin Community College
  1996 - 2001
  Associate of Science Business Administration, Management and Operations
  Management, Marketing, Accounting
- University of Minnesota
  1994 - 1995
  English Language and Literature, General
- Southern New Hampshire University
  2017 - 2021
  Bachelor of Arts - BA Business Management, Insurance Services
  Business Management with Specialty in Insurance Services
- University of Minnesota Morris
  1995 - 1995
  Business Administration and Management, General
  Computer Programming
Experience
- Prudential Financial
  Jun 1997 - Jul 2002
  Customer Service Representative
  Customer Service – Special Remittance Plans• Answered calls related to policy owner premium and billing questions• Worked with customers to solve bank draft and premium billing issues and problemsCustomer Service – Call Center• Answered owner and producer calls in regards to Fixed and Variable Universal Life Insurance policies (processing, product, settlement option, and tax related requests)• Processed customer requests during phone calls with the customer (i.e. withdrawals, policy owner maintenance, etc.)• Provided Customer support through the Demutualization processSpecial Remittance Plans – Service Representative• Processed group billing for individual companies and employees• Applied premium for Fixed Life Insurance policies and Variable Universal Life policies• Processed EFT (Electronic Funds Transfer) requests for owners and representatives Show less
- Allianz Life
  Sept 2002 - now
  Senior Business Analyst
  Document Business & System Requirements; Complete Requirement Analysis; Requirements traceabilityCreate Process Diagrams; Create Standard Operating Procedures (SOPs)Facilitate Business Requirement and Process Map walk-throughsWrite User Acceptance Testing (UAT) test cases and test scenarios; Execute UAT Validate Quality Assurance (QA) results; Triage defectsCreate Post Install Validation Plans; Communicate changes to business partnersSDLC; Waterfall and Agile methodologies Show less
Licenses & Certifications
- CSPO
- Subtle Shifts in Thinking for Tremendous Resilience
  LinkedIn
  Aug 2021
  View certificate
- Enhance Productivity in a Hybrid Work Environment
  LinkedIn
  Apr 2021
  View certificate
- Creating Significance: Choosing to Do Our Best Work
  LinkedIn
  Jul 2023
  View certificate
- How to Be More Strategic in Six Steps
  LinkedIn
  Jul 2023
  View certificate
- Fighting Gender Bias at Work
  LinkedIn
  Aug 2021
  View certificate
- Inclusive Leadership
  LinkedIn
  Feb 2021
  View certificate
- Bored and Brilliant (Blinkist Summary)
  LinkedIn
  Jun 2021
  View certificate
- Becoming Indistractable
  LinkedIn
  Apr 2020
  View certificate
- Building Rapport with Customers
  LinkedIn
  Oct 2020
  View certificate
- Managing Team Conflict
  LinkedIn
  Apr 2021
  View certificate
- Five Ways to Control Your Time
  LinkedIn
  Mar 2023
  View certificate
- Diversity, Inclusion, and Belonging
  LinkedIn
  Sept 2020
  View certificate
- Overcoming Overwhelm
  LinkedIn
  Oct 2020
  View certificate
- PowerPoint Tips and Tricks
  LinkedIn
  Nov 2020
  View certificate
- Marketing to Diverse Audiences
  LinkedIn
  Sept 2020
  View certificate
- Communicating Across Cultures
  LinkedIn
  Sept 2020
  View certificate
- Handling Workplace Bullying
  LinkedIn
  Aug 2021
  View certificate
- Getting Things Done
  LinkedIn
  Sept 2020
  View certificate
- How to Make Strategic Thinking a Habit
  LinkedIn
  Sept 2020
  View certificate
- Women Transforming Tech: Voices from the Field
  LinkedIn
  Sept 2020
  View certificate
- 15 Secrets Successful People Know About Time Management (getAbstract Summary)
  LinkedIn
  May 2020
  View certificate
- Coaching Employees through Difficult Situations
  LinkedIn
  Feb 2021
  View certificate
- Leading Your Team Through Change
  LinkedIn
  Sept 2020
  View certificate
- Breaking Out of a Rut
  LinkedIn
  Sept 2020
  View certificate
- Cultivating Cultural Competence and Inclusion
  LinkedIn
  Sept 2020
  View certificate
- Big Data in the Age of AI
  LinkedIn
  Nov 2020
  View certificate
- Building Better Routines
  LinkedIn
  Sept 2020
  View certificate
- The Practices of High-Performing Employees
  LinkedIn
  Jun 2020
  View certificate
- Developing Cross-Cultural Intelligence
  LinkedIn
  Mar 2020
  View certificate
- Developing a Diversity, Inclusion, and Belonging Program
  LinkedIn
  Sept 2020
  View certificate
- Projecting Intelligence
  LinkedIn
  Oct 2020
  View certificate
- Creating Change: Diversity and Inclusion in the Tech Industry
  LinkedIn
  Sept 2020
  View certificate
- Making Big Goals Achievable
  LinkedIn
  Sept 2020
  View certificate
- Diversity and Inclusion in a Global Enterprise
  LinkedIn
  Sept 2020
  View certificate
- Leading with Emotional Intelligence
  LinkedIn
  Sept 2020
  View certificate
- Avoiding Burnout
  LinkedIn
  Mar 2020
  View certificate
- Overcoming Procrastination
  LinkedIn
  Apr 2020
  View certificate
- Learning from Failure
  LinkedIn
  Sept 2020
  View certificate
- Social Success at Work
  LinkedIn
  Apr 2020
  View certificate
- Being Positive at Work
  LinkedIn
  Dec 2019
  View certificate
- Customer Service Leadership
  LinkedIn
  Dec 2019
  View certificate
- The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now (getAbstract Summary)
  LinkedIn
  Jun 2020
  View certificate
- Leading and Working in Teams
  LinkedIn
  Mar 2020
  View certificate
- Enhancing Your Productivity
  LinkedIn
  Feb 2020
  View certificate
- The Six Morning Habits of High Performers
  LinkedIn
  Apr 2020
  View certificate
- Proven Tips for Managing Your Time
  LinkedIn
  Mar 2020
  View certificate
- Building Self-Confidence
  LinkedIn
  Feb 2020
  View certificate
- Stop Stressing and Keep Moving Forward
  LinkedIn
  May 2020
  View certificate
- Being an Effective Team Member
  LinkedIn
  Dec 2019
  View certificate
- Embracing Change (2014)
  LinkedIn
  Dec 2019
  View certificate
- Coaching Skills for Leaders and Managers
  LinkedIn
  Jun 2020
  View certificate
- Managing Self-Doubt to Tackle Bigger Challenges
  LinkedIn
  Sept 2020
  View certificate
- Managing Stress
  LinkedIn
  Feb 2020
  View certificate
- Inclusive Mindset for Committed Allies
  LinkedIn
  Sept 2020
  View certificate
- Balancing Work and Life
  LinkedIn
  Feb 2020
  View certificate
- How to Feel Less Busy
  LinkedIn
  Jun 2020
  View certificate
- Listening to Customers
  LinkedIn
  Mar 2020
  View certificate
- Communication Foundations (2013)
  LinkedIn
  Dec 2019
  View certificate
- Characteristics of a Great Scrum Master
  LinkedIn
  Mar 2020
  View certificate
- Developing Resourcefulness
  LinkedIn
  Sept 2020
  View certificate
- Agile Analysis Weekly Tips
  LinkedIn
  Jun 2020
  View certificate
- Communicating with Confidence
  LinkedIn
  Dec 2019
  View certificate
- Body Language for Leaders (2015)
  LinkedIn
  Dec 2019
  View certificate
- Efficient Time Management
  LinkedIn
  Dec 2019
  View certificate
- Developing Adaptable Employees
  LinkedIn
  Dec 2019
  View certificate
- Building Creative Organizations (2013)
  LinkedIn
  Dec 2019
  View certificate
- Be More Productive: Take Small Steps, Have Big Goals
  LinkedIn
  Feb 2020
  View certificate
- Building Accountability into Your Culture
  LinkedIn
  Dec 2019
  View certificate
- Balancing Work and Life as a Work-from-Home Parent
  LinkedIn
  Sept 2020
  View certificate
- Improving the Value of Your Time
  LinkedIn
  Jun 2020
  View certificate
- Working with Upset Customers
  LinkedIn
  Dec 2019
  View certificate
- Learning Agility
  LinkedIn
  Jun 2020
  View certificate
- Managing Meetings
  LinkedIn
  Dec 2019
  View certificate
- Managing Globally
  LinkedIn
  Mar 2020
  View certificate
- Agile Development Practices
  LinkedIn
  Jun 2020
  View certificate
- Improving Your Focus
  LinkedIn
  Dec 2019
  View certificate
- Leading with Innovation
  LinkedIn
  Dec 2019
  View certificate
- Leading at a Distance
  LinkedIn
  Jun 2020
  View certificate
- Mentoring Others
  LinkedIn
  Feb 2020
  View certificate
- Disrupting Yourself
  LinkedIn
  Dec 2019
  View certificate
- Connecting with Your Audience Using Video
  LinkedIn
  Dec 2019
  View certificate
- Building Resilience
  LinkedIn
  Dec 2019
  View certificate
- Effective Listening
  LinkedIn
  Mar 2020
  View certificate
- Managing Your Career as an Introvert
  LinkedIn
  Dec 2019
  View certificate
- Scrum: Advanced
  LinkedIn
  Mar 2020
  View certificate
- Management Foundations (2013)
  LinkedIn
  Dec 2019
  View certificate
- Executive Decision-Making
  LinkedIn
  Dec 2019
  View certificate
- Customer Service in the Field
  LinkedIn
  Dec 2019
  View certificate
- Developing Your Emotional Intelligence
  LinkedIn
  Dec 2019
  View certificate
- Modeling Courageous Leadership: Intelligent Disobedience
  LinkedIn
  Dec 2019
  View certificate
- Business Analysis Foundations
  LinkedIn
  Dec 2019
  View certificate
- Working with Your Personal Strengths and Weaknesses
  LinkedIn
  Sept 2020
  View certificate
- What to Do When There's Too Much to Do (getAbstract Summary)
  LinkedIn
  Jun 2020
  View certificate
- Skills for Inclusive Conversations
  LinkedIn
  Sept 2020
  View certificate
- Performing under Pressure
  LinkedIn
  Dec 2019
  View certificate
- Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
  LinkedIn
  Jun 2020
  View certificate
- Mindfulness Practices
  LinkedIn
  Jun 2020
  View certificate
- Interpersonal Communication
  LinkedIn
  Dec 2019
  View certificate
- Mixtape: Learning Highlights on Personal Effectiveness
  LinkedIn
  Dec 2019
  View certificate
- Learning to Say No
  Lynda.com
  Nov 2017
  View certificate
- The Science of Sales
  LinkedIn
  Dec 2019
  View certificate
- Reid Hoffman and Chris Yeh on Creating an Alliance with Employees
  LinkedIn
  Dec 2019
  View certificate
- Data Visualization: Storytelling
  LinkedIn
  Dec 2019
  View certificate
- Agile Product Owner Role: Foundations
  LinkedIn
  Jun 2020
  View certificate
- Sallie Krawcheck on Risk-Taking
  LinkedIn
  Dec 2019
  View certificate
- Embracing Unexpected Change
  LinkedIn
  May 2020
  View certificate
- Shane Snow on Storytelling
  LinkedIn
  Dec 2019
  View certificate
- Improving Your Listening Skills
  LinkedIn
  Mar 2020
  View certificate
- Business Innovation Foundations
  LinkedIn
  Dec 2019
  View certificate
- Succeeding in a New Role By Managing Up
  LinkedIn
  Feb 2020
  View certificate
- Using Questions to Foster Critical Thinking and Curiosity
  LinkedIn
  Feb 2020
  View certificate
- Successful Goal Setting
  LinkedIn
  Feb 2020
  View certificate
- Developing a Learning Mindset
  LinkedIn
  Dec 2019
  View certificate
- Reaching Out of Your Comfort Zone
  LinkedIn
  Jun 2020
  View certificate
- Common Meeting Problems
  LinkedIn
  Dec 2019
  View certificate
- Executive Leadership
  LinkedIn
  Dec 2019
  View certificate
- Innovative Customer Service Techniques
  LinkedIn
  Dec 2019
  View certificate
- Managing Team Creativity
  LinkedIn
  Dec 2019
  View certificate
- Management Tips
  LinkedIn
  Dec 2019
  View certificate
- Influencing Others
  LinkedIn
  Dec 2019
  View certificate
- StoryTraining: Selecting and Shaping Stories That Connect (getAbstract Summary)
  LinkedIn
  Dec 2019
  View certificate

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Tanya Thompson

Timeline

About me

Education

North Hennepin Community College

University of Minnesota

Southern New Hampshire University

University of Minnesota Morris

Experience

Prudential Financial

Allianz Life

Licenses & Certifications

CSPO

Subtle Shifts in Thinking for Tremendous Resilience

Enhance Productivity in a Hybrid Work Environment

Creating Significance: Choosing to Do Our Best Work

How to Be More Strategic in Six Steps

Fighting Gender Bias at Work

Inclusive Leadership

Bored and Brilliant (Blinkist Summary)

Becoming Indistractable

Building Rapport with Customers

Managing Team Conflict

Five Ways to Control Your Time

Diversity, Inclusion, and Belonging

Overcoming Overwhelm

PowerPoint Tips and Tricks

Marketing to Diverse Audiences

Communicating Across Cultures

Handling Workplace Bullying

Getting Things Done

How to Make Strategic Thinking a Habit

Women Transforming Tech: Voices from the Field

15 Secrets Successful People Know About Time Management (getAbstract Summary)

Coaching Employees through Difficult Situations

Leading Your Team Through Change

Breaking Out of a Rut

Cultivating Cultural Competence and Inclusion

Big Data in the Age of AI

Building Better Routines

The Practices of High-Performing Employees

Developing Cross-Cultural Intelligence

Developing a Diversity, Inclusion, and Belonging Program

Projecting Intelligence

Creating Change: Diversity and Inclusion in the Tech Industry

Making Big Goals Achievable

Diversity and Inclusion in a Global Enterprise

Leading with Emotional Intelligence

Avoiding Burnout

Overcoming Procrastination

Learning from Failure

Social Success at Work

Being Positive at Work

Customer Service Leadership

The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now (getAbstract Summary)

Leading and Working in Teams

Enhancing Your Productivity

The Six Morning Habits of High Performers

Proven Tips for Managing Your Time

Building Self-Confidence

Stop Stressing and Keep Moving Forward

Being an Effective Team Member

Embracing Change (2014)

Coaching Skills for Leaders and Managers

Managing Self-Doubt to Tackle Bigger Challenges

Managing Stress

Inclusive Mindset for Committed Allies

Balancing Work and Life

How to Feel Less Busy

Listening to Customers

Communication Foundations (2013)

Characteristics of a Great Scrum Master

Developing Resourcefulness

Agile Analysis Weekly Tips

Communicating with Confidence

Body Language for Leaders (2015)

Efficient Time Management

Developing Adaptable Employees

Building Creative Organizations (2013)

Be More Productive: Take Small Steps, Have Big Goals