Drashti Sangani

Experience

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  Coles Group

  Feb 2021 - now

  Customer Service Representative
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  Austin Health

  Jul 2021 - Jan 2023

  IT service Owner

  • Effectively administrated over 5,000 hospital workstations, performing troubleshooting, upgrades, imaging, and installation processes while ensuring user account administration via Active Directory.• Demonstrated expertise in system and network security, including Cisco Switch configuration, documentation, backup maintenance, and support for network segments.• Administered diverse technical tasks, from programming pagers and configuring mobile phones to diagnosing issues with specialized medical systems.• Played a key role in end-user support for medical applications, AutoCAD installation, and vendor liaisons, ensuring seamless ICT operations. Show less

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  A.G. Coombs

  Jan 2023 - now

  IT System Administrator

  • Demonstrated expertise in deploying and operating Next-generation firewalls, IPS, VPNs, Email gateways, and Wireless networks. Proficient in managing cloud environments, with hands-on experience in Azure and AWS platforms.• Effectively managed a variety of IT systems, showcasing expertise in Office365/Exchange, SharePoint Online, and Switching/Routing using Cisco/HP/Aruba. Oversaw key Windows Server functionalities (AD, GP, DNS, Exchange).• Demonstrated hands-on expertise in installing and configuring software, hardware, and network components, focusing on security. Managed databases, LAN, and WAN, and conducted patch management for optimal system performance.• Contributed to developing an internal wiki by creating technical documentation, manuals, and IT policies. Show less