Eugene Dugan

Experience

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  Happy + Hale

  Mar 2017 - Jun 2018

  Assistant Manager

  Made Order Sheets, P+L Sheets, Pars and Line Check sheets for our store. Responsible for managing up to 8 people at a time. Responsible for orders from multiple vendors ensuring that we get the best prices for our products.

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  Bonefish Grill

  Sept 2021 - Feb 2022

  Server Trainer
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  First Watch Restaurants

  Feb 2022 - Jun 2022

  Server
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  Brier Creek Beer Garden

  Jun 2022 - Nov 2022

  Server

  Served delcious food and beverage to patrons. Opened and closed restaurant. Trained new staff members. Trained to shift lead and close restaurant. Always one step ahead of guests predicting their needs. Suggestively sold local beer from our 53 taps.

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  UNC Health via TEKSystems

  Feb 2023 - now

  End User Support Specialist

  Troubleshot and resolved problems with Windows, Epic, Outlook, Teams, and WebEx.Troubleshot problems with computer hardware and peripherals.Worked with other teams and vendors with specialty equipment and software.Reimaged desktops and thin clients as needed putting the new images in the proper OUs in Active Directory.Used active directory to add devices and users to different groups depending on what the device is used for or what the user is able to do.Helped deploy new desktops, thin clients, and laptops through PC refreshes, department moves, or fresh installs.Responsible for maintaing accurate information about devices in Service Now.Responsible for refreshing/upgrading devices in multiple departments to prepare for Windows 11.Used Bombgar and Remote Desktop to help users with their devices remotely.Troubleshot and repaired IPads, and IPhones.Used Intune to deploy different profiles to IPads and IPhones.Met our SLA as much as possible and reported to my manager when we had items that came to us from other departments out of our SLA.Used infoblox to check on subnets, fixed IP Addresses, and if there were IP Addresses available in DHCP when there were network issues.Forward facing and worked with clients directly and on the phone. Show less

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  UNC Health via Tek Sytstems

  Apr 2024 - now

  End User Support Specialist

  At the PC Cafe I supported and set up equipment for WFH users.Shipped devices to users across the US.Set up mobile devices (Android/IOS) and Macs in Intune.Supported users with software, hardware, and networking issues.Supported our executive and C-Suite team onsite with "white glove" service.Supported user support remotely during crowdstrike.Helped on multiple projects including the UNC Surgical Tower.Spearheaded a project to clean up our missing assets list for my team retrieving over $10,000 worth of devices.Coordinated with multiple on site teams for the retrieval of said devices. Helped coordinate the selection of Mobile Devices used by our nurisng team including engaging teams to create new intune profiles for different mobile devices for testing.Continually updated our teams one note linking relevnat articles, incidents, and KBs, so that if any new hire ever had a question they would find an answer quickly and efficiently.Trained new employees in all of our systems, policies, and procedures.Continually recieved positive feedback from incidents including multiple unsolicited emails sent to my manager.Supported teams in the surrounding areas when needed including Rex Holly Springs, Rex, and UNC Medical Center. Show less