SEDA AVCI

Experience

• 

  Etstur

  Jan 2015 - Oct 2017

  Travel Consultant

  To maintain customer relations and support the training of new team members, as well as acquire new customers.

• 

  Hepsiburada

  Apr 2020 - Sept 2022

  Customer Relations Representative

  Analyze and understand customer complaints with a solution-oriented perspective,To communicate and collaborate with other departments to address customer complaints,To take initiative in the resolution process from start to end,To generate creative and innovative ideas to enhance system and processes.

• 

  Akbank

  Sept 2022 - now

  Customer Contact Center Representative

  To solve customers' complaints with a solution-oriented perspective,To analyze and interpret specific documents such as account statements, receipts, etc.,To inform customers about products and services and to realize sales in line with monthly targets,To realize new customer acquisitions via video banking,To develop innovative and creative ideas about systems and working processes.