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Simran Kumari

Simran Kumari

Customer service

Followers of Simran Kumari1000 followers
location of Simran KumariChandigarh, India

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  • Timeline

  • About me

    analyst

  • Education

    • Government P.G college sec-1 Panchkula

      2020 - 2022
      Bachelor of computer application COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES 75%

      From my childhood itself, I was very fond of playing on computers. this course give me the chance to polish my skills and deep understanding of how computer works and how the world work on computers

    • Infotech institute, Nraingarh

      2021 - 2022
      DCA computers A+

      here i learnt MS office, HTML, CSS, MySql, MSS

    • Satyam computer center, Nraingarh

      2020 - 2020
      Telly telly A

      Here I learned work related to accounts

    • SMT. GEETA SCHOOL

      2018 - 2019
      12TH SCIENCE 60%

      Activities and Societies: it was a great experience in school where I enhance my computer skills and got to know a deep understanding of how everything works on our planet. Science was the fantastic thing for me to learn about.

    • St. mary school ,gujarat

      2016 - 2017
      10th 76%

    • Kurukshetra University

      -
      BCA

  • Experience

    • Tech Mahindra

      Aug 2022 - Feb 2023
      Customer service

      "Contributed to an exceptional customer service team at Flipkart, facilitating positive customer experiences through effective communication and issue resolution. Utilized strong problem-solving skills to address inquiries, track orders, and provide timely assistance. Proficient in navigating internal systems to enhance customer satisfaction. Demonstrated dedication to maintaining high service standards in a fast-paced e-commerce environment. Collaborated with cross-functional teams to ensure seamless customer interactions and contribute to overall customer satisfaction metrics." Show less

    • EClerx

      Mar 2023 - now
      Customer Service Analyst

      "Demonstrated exceptional customer service skills by providing comprehensive support through chat, offering timely assistance and resolving queries with a courteous and professional demeanor. Proficient in troubleshooting internet and cable services using diagnostic tools, ensuring swift identification and resolution of technical issues. Skilled in analyzing network configurations and utilizing relevant tools to optimize performance. Proven ability to communicate clearly, understand customer needs, and guide them through step-by-step troubleshooting processes. Dedicated to ensuring positive customer experiences through attentive and empathetic interactions in a virtual support environment." Show less

  • Licenses & Certifications

    • Microsoft Certified IT Professional: Database Developer 2008 (MCITP)

      Microsoft