Donall Lytle

Experience

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  Dan Beard Council, Boy Scouts of America

  May 2007 - Aug 2008

  Shooting Sports Director

  •Managed the entirety of the Shooting Sports area of camp (staff of 7 to 8) through training, scheduling, team meetings, and individual feedback;•Worked with youth (ages 8-15) through the teaching of safety and shooting techniques;•Worked with youth (ages 8-15) through games and programs.

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  Berea College

  Aug 2008 - May 2009

  •Oversaw hall maintenance and safety, sending out work requests as needed;•Worked to build community within the hall through interaction with residents;•Participated in the hiring process of Residence Life candidates. •Worked one-on-one with students taking General Studies Required writing courses, guiding them in the development and refinement of written papers and oral presentations;•Actively communicated with assigned professors, acting as a liaison between students and professor.

  • Hall Monitor

    Aug 2008 - May 2009

  • Peer Tutor

    Aug 2008 - May 2009
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  Dan Beard Council, Boy Scouts of America

  Jun 2009 - Aug 2010

  Camp Commissioner

  •Ensured program and staff effectiveness through observation and communication•Led daily and weekly meetings with parents and staff, developing and executing plans based on feedback•Resolved camper and staff conflicts through discussion, mediation, and direct action•Created and led staff games, outings, and incentives in order to boost morale and staff motivation

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  Berea College

  Aug 2009 - May 2010

  Hall Coordinator

  •Managed hall programs and projects, allocating team resources and creating schedules; •Oversaw resident hall staff, ensuring programs engaged residents within the campus community; •Communicated policies to residents and staff while providing actionable feedback to campus collegians.

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  Educate Online

  Sept 2010 - Dec 2011

  Remote Service Representative

  •Provided over the phone technical support and training;•Made sales calls and participated in automated dialers in order to enroll students of low income families in a free online tutoring program.

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  Savannah College of Art and Design

  Aug 2011 - Nov 2012

  Graduate Mentor

  •Worked one-on-one with struggling undergraduate students in order to improve their overall GPA•Advised students in game art and design and trained students in time management skills

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  Best Buy

  Jul 2013 - Nov 2013

  Computer and Tablets, Microsoft Specialist

  •Engaged customers on the selling floor by asking questions and building rapport in order to determine the individual needs of each buyer•Helped customers to visualize benefits and overall value of sales items and services by connecting the right customers with the right solutions•Provided hands-on demonstrations of products, software, and services

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  Jolly Technologies

  Nov 2013 - May 2019

  Customer Relations Manager

  •Provided online presentations to B2B customers, selling software and SaaS platforms through a consultative approach•Acted as liaison between developers and users, relaying feedback and managing expectations•Strategized new products, features, sales promotions, and employee incentives with CEO and Engineering •Created product documentation, wrote scripts for and recorded how-to videos, and drafted press releases

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  EagleView

  Jun 2019 - Mar 2022

  Sr. Customer Success Manager

  •Supported enterprise-level clients, interfacing with management at multiple levels•Managed pilot programs and accuracy comparison projects by coordinating with diverse teams•Leveraged data insights to drive customer decision-making and product adoption•Acted as strategic advisor to improve customer processes and increase efficiency

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  Sonitrol Pacific

  Mar 2022 - Nov 2023

  Account Manager

  •Built client relationships and developed referral-based leads for new business opportunities•Drove client upgrades, renewals, and expansions•Designed and sold custom security systems based on clients’ unique needs•Aligned internal teams and customers on project requirements and schedules

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  Amazon

  Nov 2023 - now

  Senior Customer Success Manager

  -Acted as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns-Identified, advised, and executed strategic vendor priorities across marketing, merchandising, and supply chain management-Analyzed data from multiple sources and presented recommendations to vendors on trends and opportunities