Robyn Hilbourne

Experience

• 

  Earthquake Commission (EQC)

  Jul 2011 - Jul 2017

  As part of the Canterbury Land Settlement project I assisted with the design and implementation of settlement processes and toolsets for two complex types of land damage caused by the Canterbury earthquake sequence. Increased flooding and increased liquefaction vulnerability damage, the first insurance settlement globally of it's kind. This programme was extremely rewarding to be a part of and allowed me to further refine my skills in process development and design, system development, reporting development, workforce planning, Agile and Lean methodologies, as well as core skills in data analysis, requirements gathering, stakeholder engagement and change management. Show less

  • Business Performance Analyst

    Jan 2017 - Jul 2017

  • Business Analyst

    Jun 2015 - Dec 2016

  • Project Coordinator

    Feb 2014 - Jun 2015

  • Technical Advisor

    Jan 2012 - Feb 2014

  • Claims Advisor

    Jul 2011 - Jan 2012
• 

  Natural Hazards Commission Toka Tū Ake

  Oct 2017 - now

  As Manager, Business Integration I oversee a leadership group managing a range of diverse business enablement products and functions including technical system ownership and administration, programme management, process development, continuous improvement, and change management.In this diverse role I provided a focus on planning and governance, ensuring all functions perform, and continue to improve on the efficiency of their outputs. The success of this team requires engagement with all parts of the organisation both supporting and delivering change. I provide and facilitate coaching and mentoring for staff to expand their range of skills in order to provide flexible resources to support prioritised business needs.In this role I also acted as Strategic Advisor to my business unit, supporting my Executive Leader with business engagement, budget planning, governance maturity, and roadmap development. In 2022, this team expanded to include further business support and regulatory functions, which further expanded my need to manage diverse functions and skill sets.In 2023, I undertook the role of Programme Manager on a legislative change programme to implement the Natural Hazards Commission Act. This legislation comes into force on 1 July 2024. Show less As Product Owner and subsequently Product Manager I oversaw the maintenance and enhancement programme of EQC’s claim management system stack and completed a successful upgrade of the Guidewire ClaimCenter application from an on-premise to Cloud based system, being the first in the APAC region to complete the upgrade. Success of this project included low user impact managed by thorough change management practices and minimal defects carried through to production. I implemented governance frameworks and supported an engaged governance forum in order to provide the best value and efficiency of the claims management functions primary system. This role demanded strong commercial relationship management and vendor performance oversight. Alongside the upgrade of the claims management system I participated as a voting panel member in a RFP process to select a new support partner for the SaaS system. Show less

  • Manager, Business Integration

    Oct 2022 - now

  • Product Manager

    Dec 2019 - Dec 2022

  • Senior Claims Management Analyst

    Feb 2019 - Dec 2019

  • Business Performance Analyst

    Oct 2017 - Feb 2019