Bippin Vishwakarma

Experience

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  Logiprism Web Solutions Pvt Ltd

  Sept 2011 - Feb 2013

  Content Writer

  Was responsible for:• Writing news articles, tips and tricks, how to guides, troubleshooting guides, and product reviews in software and hardware niche for technology portals and forums• Training new joinees, moderating forums, and replying to user queries• Learning and implementing SEO techniques to increase traffic on our portals and forums

• 

  PMAM

  Feb 2013 - Jan 2015

  Technical Writer

  Was solely responsible for:• Creating how to videos and storyboards using Adobe Captivate• Creating online help using RoboHelp• Creating promotional and functional videos using GoAnimate• Communicating with stakeholders and estimating effort for assigned tasks• Implementing SEO techniques for all product websites

• 

  Vodafone m-pesa

  Jan 2015 - May 2016

  Content Developer

  Was solely responsible for:• Creating how to guides, training materials, and process documents• Creating video tutorials using Camtasia• Communicating with stakeholders and creating daily updates for Customer Service Agents and Trainers across PAN India

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  FSS

  May 2016 - Feb 2018

  Technical Writer

  Was responsible for:* Creating user manuals as per Microsoft Manual of Style for Technical Publications (MSTP)* Creating Product Capability Document (PCD), FAQ's, and process documents* Creating functional video scripts and storyboards* Communicating with stakeholders and estimating effort for assigned tasks* Ensuring that the deliverables meet their set of quality standards and timeline

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  Worldline

  Feb 2018 - now

  Was solely responsible for:* Managing ETC (Electronic Toll Collection) FASTag Project with 8 Banks and Internet Payment Gateway Project with 10+ Public Sector Banks and 10+ Private Sector Banks.* Creating project plans, scope documents, schedules and forecasts. Providing timely communication on the impact of changes and decisions.* Managing software project teams (40+ workforce) using Agile practices, resolving project issues, mitigating risks, and managing scope change requests for all development sprints.* Working closely with the Product Owner, Sales and Business Analysts for understanding the system functional and non functional requirements.* Proactively maintaining strong customer relationships by consistently managing customer needs and expectations by meeting project timelines.* Well organised with the ability to work on multiple projects in parallel with flexible approach and open mind. Show less

  • Sr Product Manager

    May 2022 - now

  • Sr Project Manager

    Jan 2021 - May 2022

  • Project Manager

    Aug 2019 - Jan 2021

  • Technical Writer

    Feb 2018 - Aug 2019