Adenike Ayodele

Experience

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  NNPC

  Oct 2014 - Sept 2015

  Supply Chain Management Intern

  •Issued raw materials and other consumables to departments concerned•Kept adequate records and inventory of stock•Prepared goods receipts notes to the management•Checked and received materials forwarded by the receiving department and arranged for the storage in appropriate places•Prepared weekly, monthly, quarterly and annual reports.

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  Pathway Giants Limited

  Jan 2018 - Jul 2018

  Accountant

  •Administer all invoices and quotations on Sage 50 and effective records •Ensured quality control in the production of products•Issue receipts and quotations to customers using Sage50 Accounting software•Daily record of sales and raw material purchase•Prepared staff monthly payroll and issue leave permit•Ensured correctness in the quality, quantity, specifications and conditions of the materials received from vendors.•Implemented cycle counts for store items

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  OyaNow

  Aug 2019 - Feb 2020

  Customer Service Representative

  •Received phone calls and respond to customer’s orders and complaints•Assigned dispatch rider for customer deliveries and maintained close follow up on the rider till delivery•Update customer data base as required•Participated in the feedback session at the close of the day•Prepared daily report as well as weekly feedback report•Developed and maintained healthy relations with customers and all employees for effective performance

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  A1 Power Technologies Ltd.

  Mar 2020 - Sept 2022

  Customer Success Officer

  •Sensitize and confirm customer's availability on survey exercise and prepaid meter installation•Follow up on project manager for customer's project execution till completion•Follow up on customers to make payments for prepaid meter after survey exercise•Escalate survey and installation backlog to the appropriate unit for possible resolution•Strategized on solar home system sales and attend meetings for product presentation and introduction to prospects •Manage solar box installation, installment payment and send codes for subscription after payment has been made •Deals with customer queries and complaints•Assist in executing proposed Solar Cooling project by making appointments and engaging in field visits •Managed solar box inventory, update and keep record of sales/repairs and implements stock taking Show less

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  Greenlight Planet

  Sept 2022 - now

  Customer Service Executive

  Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;Conducting product and service quality surveys with customers and recording feedback from time to time;Generating leads for the sales team by screening callers and identifying potential sales opportunities;Supporting the collection of payments by regularly contacting dormant and defaulting customers;Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;Working with multiple sales teams and cross-functional teams seamlessly Show less