James Murphy

Experience

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  MKTG INC

  May 2011 - Sept 2011

  Promotional Model/On-Site Manager

  -Facilitated the sampling of product-Maintained positive, friendly attitude in the face of stress-Successfully increased brand awareness of product-Continuously returned post-event paperwork in on time

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  Murphy Electrical Services, Inc.

  Jun 2011 - Jun 2013

  Executive Assistant

  -Accurately maintained finances using QuickBooks 2011-Diligently provided any and all assistance required to owner

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  Flint Farmers' Market

  Nov 2011 - Feb 2015

  Social Media Consultant

  -Utilized Facebook analytics to refine paid targeting and increase followers from approximately 1,200 to over 10,000 in three months.-Developed and maintained strong relationships with Market vendors.-Diligently communicated with Market publics through a variety of social channels including Facebook, Twitter, Instagram, and YouTube.

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  Kettering University

  May 2013 - Apr 2017

  Project Specialist

  -Developed and maintained relationships with external vendors and agencies.-Synthesized geo-target data into digestible and useful reports for stakeholders in our admissions department.-Identified low video viewership based on social media and web analytics and secured funding to produce more impactful videos with improved viewership.-Determined ideal geographical areas to target recruitment based alumni concentrations, co-op company location and historical recruitment data.-Continuously presented ideas to Kettering executives and communicated their feedback back to my team.-Collaborated with faculty, staff, and students to successfully plan and execute major Kettering trade events. Show less

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  CDK Global

  May 2019 - Dec 2019

  Account Advocate

  -Offered digital and web strategy consultation to GM dealerships in Canada, informed by Google Analytics and dealer strategy.-Troubleshooted dealership inventory feed and pricing setup issues on the website.-Collaborated closely with CDK Tech Support to diagnose and resolve problems related to dealer inventory on the website.

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  GP Sandy, a Division of GP Strategies

  Dec 2019 - Nov 2021

  -Managed and maintained API performance by overseeing the daily operations and ensuring optimal functionality-Translated vague business requirements into functional IT features, meticulously crafting user stories, and fostering collaboration with engineering teams and third-party vendors to ensure the successful delivery of new REST APIs.-Managed integration projects with 14 diverse third-party vendors concurrently, including the formulation of test cases and the validation of business requirements during deployment.-Spearheaded the product roadmap and vision, promptly executing change requests when necessary.-Provided technical support and guidance to internal and external API users, facilitating smooth API integration and usage, while gathering feedback to drive continuous improvement and feature enhancements. Show less

  • Assistant Program Engineering Manager

    Mar 2020 - Nov 2021

  • DMS Certification Specialist

    Dec 2019 - Mar 2020
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  General Motors

  Nov 2021 - Feb 2024

  Product Manager

  -Orchestrated cross-functional teams to deliver impactful consumer-facing product features across iOS, Android, and Web platforms.-Monitored API usage and performance metrics, generating comprehensive reports that identified key improvement areas, leading to a 30% reduction of critical errors.-Utilized data from Adobe Analytics and Dynatrace to pinpoint user drop off points, collaborating with design to increase appointment submission by 5%.-Collaborated with design and engineering teams to develop B2B and B2C software solutions empowering thousands of businesses and millions of customers. -Implemented Agile methodologies to drive rapid iteration and validation of key hypotheses, ensuring timely decision-making and alignment with business objectives. Show less

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  Murphy Electrical Services

  Sept 2024 - now

  Project Manager