Veronica Dufresne

Veronica Dufresne

Followers of Veronica Dufresne300 followers
location of Veronica DufresneRevere, Massachusetts, United States

Connect with Veronica Dufresne to Send Message

Connect

Connect with Veronica Dufresne to Send Message

Connect
  • Timeline

  • About me

    Manager, Support at Rue Gilt Groupe

  • Education

    • Year Up

      2010 - 2011
    • Bay State College

      2015 - 2016
      IT Management Second Year
  • Experience

    • Boston Children's Hospital

      Jan 2011 - Jun 2016

      Computer Support Technician II at Boston Children's Hospital. I specialize in both Mac and PC troubleshooting of all hardware and software. I am an eager and fast paced learner with a lot of hands on experience. I have a case closing rate of over 60% in the first 24 hours of cases logged. My responsibilities range from backup sever management, project management, transitioning, quoting, intern training, builds, advanced troubleshooting, and much more.

      • Computer Support Specialist II

        Jul 2013 - Jun 2016
      • Computer Support Specialist

        Jul 2011 - Jul 2013
      • Intern

        Jan 2011 - Jul 2011
    • Rue Gilt Groupe

      Jun 2016 - now

      Team Lead with clear communication skills and a strong user support background. Experienced working autonomously on both day to day operational tasks as well as long term projects. Experienced Senior Support Analyst with a demonstrated history of working in both retail and hospital industries. Skilled in OS X, Microsoft products, Customer Service, Computer Software Training, and Hardware configurations. Excellent in managing day to day escalations, ticket priorities, and projects. I'm a self starter with the ability to find solutions to automate and improve processes.

      • Manager, Support

        Jul 2020 - now
      • Lead Support Analyst

        Feb 2018 - Jul 2020
      • Senior Support Analyst

        Jun 2016 - Feb 2018
  • Licenses & Certifications

    • Dell Desktop

      Dell
      Oct 2015
    • Dell Notebooks

      Dell
      Oct 2015
    • Apple Certified Mac Technician

      Apple
      Nov 2013