Sunil Mukadam PMP®

Experience

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  Pantheon Management Pvt. Ltd.

  Dec 2010 - Mar 2015

  System Administrator

   Maintained Windows 2008R2 Active Directory environment.

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  Green World Buildcon & Infra Pvt. Ltd.

  May 2015 - Nov 2017

  System Administrator

   Ensured software compliance by administering licenses for Autodesk, Adobe, and Microsoft products across servers and desktops. Maintained Windows 2008 R2 Active Directory environment.

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  Lester Infoservices.

  Nov 2017 - Feb 2019

  System Administrator

   Spearheaded and coordinated cross-functional teams to implement ISO 27001 ISMS policies, addressing non-conformities (NCs) and vulnerabilities identified during vulnerability assessments (VAPT). Achieve compliance with PCI-DSS through self-assessment audits. Managed desktop and server teams to ensure efficient delivery of IT services. Administered VMware vSphere to optimize virtual machine environments. Performed storage management on virtual hosts and physical servers. Maintained a secure and robust Windows 2008 R2 Active Directory environment, including DFS server management. Show less

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  Wall Street Exchange Center LLC. (Dubai, UAE)

  Mar 2019 - Jun 2019

  System Administrator

  Projects Handled:A. Tape Backup Setup with Veeam Backup and Replication 9.5–Involved: Creation of Media Pool, assigning tapes to Weekly, Monthly and Yearly Media Sets. Specify retention period for tapes, reschedule Tape Backup Jobs.B. Windows Server Update Services – Implementation– Involved: WSUS server installation and configuration. Create GPOs, matching store OUs and WSUS computer groups. WSUS policy roll out in production for 31 store locations and HO systems.

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  Lester Infoservices.

  Jul 2019 - Mar 2022

  System Administrator

   Lead and coordinated cross-functional teams to implement ISO 27001 ISMS policies, addressing non-conformities (NCs) and vulnerabilities identified during vulnerability assessments (VAPT). Achieve compliance with PCI-DSS through self-assessment audits. Lead desktop and server teams to ensure efficient delivery of IT services. Administered VMware vSphere to optimize virtual machine environments. Maintained Windows 2008 R2 Active Directory environment, including DFS server management. Show less

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  Technopoint Solutions Pvt. Ltd.

  Apr 2022 - Mar 2023

  Manager- IT Infra Projects

  Process Optimization: Introduced Ticketing Tool to improve Customer support function. Standardized Work Reports for in-office and field support Technicians. Ensured management of SOPs for various technologies being used by customers. Aligned Technical team for Product Demo and POCs resulting in increased customer conversion.Project Management: Understand customer requirements, suggest solutions suitable for their requirements. Develop and finalize project Scopes of Work that ensure clear deliverables, timelines. Maintain clear and transparent communication with all stakeholders, keeping them informed on project progress and proactively addressing any concerns.IT Service Delivery: Head the delivery of exceptional IT services to a diverse enterprise client base. Manage allocation of resources ensuring timely service delivery. Managed staff attendance. Evaluate staff performance to identify areas for improvement and implement targeted training programs to enhance their technical skills. Managed customer escalations Show less

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  Softcell Technologies Global Pvt. Ltd.

  Apr 2023 - now

  Assistant Project Manager

  Project Management: Effective Communication & Collaboration: Facilitate clear communication between technical teams and clients to gather comprehensive project requirements. Scope Management: Develop and finalize SOW and proactively manage changes through change requests (CRs) while identifying potential scope creep. Meeting Management: Drive and prepare minutes of meeting documents for daily stand-up meetings, weekly review meetings, and project kick-off meetings, aligning all stakeholders. Schedule Adherence: Monitor project progress, proactively identify and address potential delays to ensure projects stay on track. Quality Assurance: Collaborate with process owners to ensure high-quality deliverables and successful project completion. Vendor Management: Coordinate effectively with OEMs to escalate support requests and resolve technical issues promptly.Projects Handled: ManageEngine ServiceDesk Plus implementation for BFSI clients ForeScout NAC implementation for BFSI Client. Show less