Clint Avenatti

Experience

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  Bloom Insurance

  Aug 2012 - May 2016

  • Managed the Sales & Member Service departments for 3 health insurance programs• Developed and administered agent and supervisor training courses • Authored operational Policies & Procedures for agents and managers• Consistently met and surpassed program goals and metrics• Interviewed applicants for Customer Service positions • Supervised call center staff of 30 professionals• Provided training to Licensed Agents, Member Service, and OEV departments• Monitored agent calls daily to evaluate performance and provide feedback• Created daily performance reports for clients and internal management team• Performed Quality Assurance and Compliance evaluations • Advised and enrolled beneficiaries in MAPD and Medigap insurance• Processed electronic funds transfer (EFT) payments• Achieved the Highest Enrollments Award on sales program – AEP 2012

  • Operational Program Manager

    Aug 2012 - May 2016

  • Operational Floor Manager

    Jul 2013 - Aug 2014

  • Licensed Health Insurance Agent

    Aug 2012 - Jul 2013
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  Connexion Point (cXp)

  Sept 2016 - Jan 2018

  Operational Call Center Manager

  • Opened new Call Center location of licensed Health Insurance agents. Agents provided sales and service for multiple insurance portfolios, including: Medigap, MAPD, PDP, Cancer/Heart Attack/Stroke, Hospital Indemnity, Dental & Vision• Coached, trained, and supported agents to meet and exceed sales targets, Key Performance Indicators and Call Center goals • Identified Quality and Compliance issues and provided one-on-one coaching sessions to assist employees in achieving a high level of success and productivity• Executed and administered HR policies, managing employee issues regarding attendance, performance, and conduct• Managed all Licensing department documents, signatures, and submissions• Authored operational Policies & Procedures for agents and management team Show less

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  Rackspace Technology

  Oct 2018 - Sept 2021

  • Mentored and trained new Cloud Office customer support technicians• Resolved customer service issues requiring high degree of technical skill• Accessed and updated information in company server logs • Assisted customers by troubleshooting and resolving cloud based technical issues• Managed Domain registration and DNS records• Installed and set-up Microsoft Office programs: Outlook, Word, Excel, Teams, SharePoint, etc.• Created backups files and recovered missing data

  • IT Escalation Support

    Jun 2021 - Sept 2021

  • Customer Support Technician

    Oct 2018 - Jun 2021
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  HealthCare Opportunities

  Oct 2021 - now

  Operational Program Manager