Tushar Jain

Experience

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  Vcare Call Centers India Private Limited

  Apr 2016 - Oct 2017

  Customer Care Executive

  Customer Care Executive for an U.S telecom process.Providing customer support for technical and non technical queries

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  IEnergizer

  Feb 2018 - Aug 2018

  Executive

  Collection Executive for U.S Credit One Bank

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  Aurelius Corporate Solutions

  Aug 2018 - Nov 2018

  Key Account Manager

  Generating new leads for the business through cold calling.Handling existing customers accounts.Understanding client's requirements and solving the queries by coordinating with technical team.Travel different locations across India for Client MeetingsCoordinating with trainers and evaluating as per client's requirements

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  Velocity Software Solutions Private Limited

  Jan 2019 - now

  Business Analyst

  Interacting with international clients via Audio/Video calls for discussion regardingbusiness and new ideas to improve business.Handling more than 10 Men’s Fashion E-commerce websites on PrestaShop, Opencart & Shopify platform.Handling 3 different projects parallelly.Handling Social Media Marketing.Handling customer support via ticketing system and WhatsApp.Handling Email Marketing via different tools for all sites.Various types of manual and automated email campaigns and flows setups.Coordinating with designing team and finalizing the website and all marketing banners.Analyze the performance of different marketing source via google analytics and keepingrecord in excel.Leading a team of more than 10 peoples.Coordinating with technical or developer team for technical requirements or changesrequired in sites.Analyze and plan new strategies and discuss with company stakeholders and clients toimplement the same to generate more revenue.Verifying inventory between stores and database to remain updated for the stock alwaysusing SQL queries.Managing product listing, inventory update, promotions, customer queries on variousmarketplaces such as eBay, Amazon, Etsy, Walmart.Adding new products in database and sites and launch them strategically.Understanding of multiple ecommerce plugins on various platforms such as Prestashop, Opencart, Magento, Magento 2 & Woocommerce.Installation of plugin at client’s store & test complete functioning of the plugin.Understanding user requirements and discussing further with development team andcompany stakeholders.Do analysis, build reports & metrics to monitor performance.Interacting with customers (from different countries & regions such as USA, Europe, UK& Asia) and understanding their pain points and requirements.Understanding of patents domain. Show less