Hannah Stapleton

Experience

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  Siena Italian Bar & Grill

  May 2016 - Aug 2021

  Take Out Waitress

  • Processed food orders over the phone, online, and in person • Operated POS machines to order meals• Delivered extensive customer service and communicated effectively with clientele.

• 

  Trader Joe's

  May 2021 - Aug 2021

  Crew Member

  • Recorded SKUs of products• Handled money and credit card transactions

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  University of Massachusetts Amherst

  Jan 2022 - May 2024

  Front Office Assistant

  • Provided resources to students and their families • Filed, scanned, printed and mailed important documents • Aided in planning of on campus events

• 

  Cape Cod Coffee

  May 2022 - Aug 2024

  Barista / Server

  • Placed orders from customers on Toast POS system• Prepared coffee, teas, and breakfast sandwiches• Trained new employees• Provided efficient table service to customers

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  Isenberg School of Management, UMass Amherst

  Jan 2023 - May 2023

  Teacher Assistant

  • Taught ‘transitions’ career advancement to a class of 18 freshmen students• Graded assignments and offered constructive feedback

• 

  WeWork

  Jun 2023 - Aug 2023

  Community Intern

  Assisted with building operations, event planning and membership management within a cluster of WeWork coworking spaces across Boston, MA.

• 

  Hilton

  Aug 2024 - now

  Rooms and Front Office MDP

  Completed a 3-month rotation across hotel departments (Sales, Marketing, Finance, HR, Security), followed by two 3 month roles as Housekeeping Manager and Front Office Manager, overseeing operations, managing teams, and ensuring guest satisfaction. Demonstrated leadership and business acumen.