
Minhaj Ul Abedin
Customer Service Officer

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About me
Stop Gaza Genocide đľđ¸
Education

Ensign Communique
2007 - 2008Six Months Certificate Course Communication & Customer Services
Karachi University
2004 - 2008Bachelor of Science - BS Mathematics, Economics & Computer Sciences
Harvard Business School Executive Education
2020 - 2020Online learning program Business Administration and Management, General.webp)
Iqra University (Official)
2010 - 2012Master of Business Administration - MBA Sales, Distribution, and Marketing Operations, General
Experience

Bank Makramah Ltd
Jan 2007 - Jan 2009Customer Service Officer%20Ltd..webp)
Interwood Mobel (Pvt) Ltd.
Jan 2010 - Jan 2012Sales ExecutiveKey Achievements & Work Responsibilities;⢠Over 120% target achievement in terms of amount and volume in last 2 quarters⢠Key responsibilities include achieving sales targets & distribution operation of the region contributing YTD 32% & 44% growth over last year in Volume & Value respectively⢠Increased Market Share from 52% to 71% in the assigned Region during one year and maintained the Market Leadership with clear waters⢠Conduct market research such as customer questionnaires and focus groups⢠Contributing to, and developing, marketing plans and strategies⢠Analyze sales figures and forecasting future sales volumes to maximize profits⢠Achieved 99% weighted & 99% numeric growth distribution KPIs⢠Saving of fixed as well as variable Regional Expenses in order to improve Company's Bottom line⢠Looking after a business of approx more than Rs 10 million Revenue⢠Negotiate the terms of an agreement and closing sales with assigned key accounts⢠Represent the organization at trade exhibitions, events and demonstrations⢠Listen to customer requirements and presenting appropriately to make consumer and corporate sales⢠Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations⢠Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing⢠Identify, manage & secure existing & new account and continue to maintain high level of sales achievement⢠Business development with existing & potential clients to achieve sales target & increase market share Show less

Abudawood Pakistan
Jan 2013 - Jan 2016Supervisor - Sales & DistributionLooking after P&G business of 25MSU where I am responsible to manage, organize and lead supplies team to ensure customer orders execution without sales loss and in cost efficient manner. This work includes, track/control execution losses, resource optimization, processes improvement, collaborative working with sales force in achieving sales targets and to support S&D to drive business results. Some key job functions are;⢠Responsible for business execution of P&G and Gillette products⢠Visiting market and ensuring distribution and coverage⢠Increase productivity through streamlining processes⢠Ensuring best in class execution of display and merchandising standards at point of sale⢠Achieving companyâs objective of Distribution, Pricing, Shelving and Merchandising⢠To ensure effective execution of customer engagement plans and companyâs initiatives⢠Managing trade relations and on time resolution of customer issues ⢠Managing primary & secondary displays and ensure In-store fundamentals⢠Managing sales team, motivating and energizing sales force and leading from the front in order to deliver greater results⢠Ensure all customers orders should be executed planned/executed through available resources in cost efficient manner⢠Schedules workload of the team to ensure most effective utilization of time and resources Show less

Lucky Commodities - Pakistan
Jan 2016 - Jan 2017Deputy Manager Sales & Marketing⢠Increased sales in assigned portfolio and achieved sales growth by 22%.⢠Increased my portfolio strength by 18% through business development ⢠Created proposals for target clients with relevant info and quotes⢠Overseen and managed corporate sales executives to achieve sales targets⢠Developed skills in creating and executing sales process, product development and sales forecasting⢠Identified and developed new business opportunities at B2B channel by promoting company products to new and existing clients⢠Responsible for acquiring and servicing corporate client base in manufacturing industry Show less

PTCL | UFONE Business Solutions
Jan 2018 - Jan 2023Zonal Sales Manager⢠Responsible for overall business targets of direct & indirect sales channel, maintaining sustainable growth in sales KPIs for Karachi region KTR-3⢠Looking after the business centers of entire region that includes PTCL smart shops and our Joint Shops with Ufone & retail sales channel of PTCL in KTR-3 with a team of 50+ sales staff including AMs, supervisors, direct & indirect field sales staff⢠Expanded retail market for distributors by 35% and made their new branded, non-branded connects & retail outlets.⢠Developed retail channel and increased sales up to 39% alone from retailers in my region⢠Effectively planned sales routes & made PJP for field sales team in order to cover all retail outlets and to ensure stock availability and market coverage⢠Ensured ample stock of all brands with distributors for standardized distribution in agreed indirect channels⢠Ensured agreed numeric and weighted distribution reach on monthly, quarterly and annual basis⢠Achieved revenue growth starting from 122m to 128 Million in one year time period⢠Made visibility to stake holders on business partners ROI and business working capital/Float⢠Planning & execution of BTL activities & analysis on the outcome Show less
Licenses & Certifications
- View certificate

Leading in Crisis
LinkedInDec 2020
Languages
- enEnglish
- urUrdu
- puPunjabi
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