Vijay Disale

Experience

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  In2Cable India Ltd.

  Feb 2004 - Aug 2006

  Customer Support Engineer

  • Install, configure and troubleshooting of In2Cable client application and solving authentication, bandwidth related issues.• Maintaining DHCP, Cache Server, Cisco router (3600).• Coordinating with billing & marketing team at corporate.

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  Orient Technologies Pvt. Ltd.

  Aug 2006 - Dec 2006

  Desktop Engineer

  • Worked in domain environment, troubleshooting problems by voice, e-mail, remote or visiting at user’s desk. • Handling day to day calls on OS, hardware, printer, Lotus Notes, Citrix client, Antivirus, Ghosting systems. • Coordinating with offshore team for application issues.

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  QUANTUMLINK COMMUNICATION PVT. LTD.

  Jan 2007 - Feb 2008

  Support Executive

  Responsible for supporting own LAN based mail server i.e. POSTMASTER • Troubleshooting problem related to mails, which include outlook, DNS, Domain control panel & spamming.• Helping customer to setup LAN based mail server, providing training & demo’s. • Support is over phone, mail & visit.• Supporting services which include POP and SMTP service, mail gateway, web hosting.

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  IL & FS Securities & Services Limited

  Feb 2008 - Oct 2013

  Senior Officer

  • Handling calls regarding Active Directory, Citrix XenApp, Symantec Backup Exec, Virtualization (Hyper-V 2008 & 2012, XenServer 6.1, VMware VSphere 5 & XenDesktop 5) and Cluster. • Installation of Vm’s on Hyper-V and ESxi Hypervisors. Maintaining 250 Physical servers, 120 virtual servers & 150 vDesktops.• Installation and configuration of IIS web servers. Hosting multiple websites on a single server.• Install, configure and publish in-house developed application and load balancing them within farm and troubleshoot daily calls regarding Citrix.• Worked on XenDesktop 5.6 with PVS, XenServer and published 150 vDesktops• Administration of Email server, Email Gateway, IIS.• Administration of AD which includes a high level of security polices for Users, desktop & server.• Installation & configuration of cluster built on windows 2003, 2008, 2012, XenServer, Hyper-v, and Geo cluster for Lotus Domino server.• Maintaining DNS server for more the 25 public internet domain.• Monitoring Systems, events & devices for maximum up time.• Working with IS Team for patching audit reports of CA, VA & PT.• Product evaluation / testing which include utility application, OS.• Maintaining DR for all critical application & ensure data availability. • Provide L2 / L3 Support to desktop team & DC operation team.• Provide IT services to customers (ISSL also provide Hosting services).• Wherever possible automating task with scripts and PowerShell. Show less

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  IBM Daksh Global Process Services Pvt. Ltd.

  Oct 2013 - Aug 2014

  Senior System Administrator

  • Working in 24x7 support environment.• Handling calls and escalated call from team members and from operations. • Handling call related application, server OS, hardware, Citrix, IIS web servers.• Configuration and administration of AD, IIS, Client application, Citrix XenApp, Backup software.• Install and publish application in Citrix XenApp 6.0, load balancing within farm, monitoring server utilization. Doing windows and Citrix patching. Data Store is on SQL Express 2008.• Working with Info Sec Team for patching audit reports of Health Check & VA.• Handling calls regarding Active Directory Windows 2003 and Windows 2008, Backups, client applications.• Checking server health, Following change management process for changes.• Documenting changes or new implementation.• Work with Project implementation team to understand client requirements. • Wherever possible automate small task by using scripts and PowerShell. Show less

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  Capgemini

  Apr 2015 - Mar 2018

  Senior Consultant

  • Migrated 3 processes from France to India, worked in France for 4 months during transition.• Worked with automation team to reduce workload.• Worked with engineering team to handles project.• SPOC for problem management & working towards minimizing recurring incidents.• Part of Enterprise Team to get involved in case of any project in Capgemini India needs assistance to solve Hyper-V related issues. • Handled L2- L3 escalation with end-to-end responsibility.• Worked with Operation Project team on small projects.• Supported Citrix, Active Directory, business application, webservers, VMware, Hyper-V, Clusters, Private cloud.• Guiding and training juniors in troubleshooting & handling tickets.• Working on critical changes by following change process.• Maintaining compliance as per the company policies.• Documenting new projects and updating existing DAT, DEX. Show less

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  Atmosphere Core Pvt. Ltd.

  Mar 2018 - Dec 2022

  Corporate IT Manager

  • Managed team of 18 people of 8 resorts and corporate office• Handling escalated issues and implementing changes across the group and resorts • Following and implementing security best practices and recommendations across the group.• Planning and sizing for various deployment of applications, servers, network for new and existing projects/resorts• Worked with project team, MEP team and external team (vendors) on various projects.• Vendor management, software and hardware life cycle management, external audits, implementation of new processes.• Involved in IT Budgeting for Corporate and resorts.• Discover and implement tools and technology to improvise productivity, security or simplifying operation.• Conducting and recommending trainings to team to improve productivity. Show less

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  Atmosphere Core Pvt. Ltd.

  May 2023 - now

  Corporate IT Manager

  • Managed team of 18 people of 8 resorts and corporate office• Handling escalated issues and implementing changes across the group and resorts • Following and implementing security best practices and recommendations across the group.• Planning and sizing for various deployment of applications, servers, network for new and existing projects/resorts• Worked with project team, MEP team and external team (vendors) on various projects.• Vendor management, software and hardware life cycle management, external audits, implementation of new processes.• Involved in IT Budgeting for Corporate and resorts.• Discover and implement tools and technology to improvise productivity, security or simplifying operation.• Conducting and recommending trainings to team to improve productivity. Show less