
Yuseerah Jhetam
Receptionist.

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About me
Lead User Experience Designer (CUA)
Education

Ermelo High School
1998 - 2002Matric Highschool
University of Cape Town
2017 - 2017Certificate User Experience DesignIntroduction to User Experience Design Building a Product Use ContextOutcomes and stakeholder managementResearch and evidence gatheringEvaluation, alignment and reportingThe aesthetics of user experienceWireframingPrototypingPresentation and delivery of a UX study
Experience

Dr V.V Vratchovshi – Orthopedics Surgeon
Aug 2003 - Jun 2004Receptionist.- Answering the phone- Managing appointments- Sending EDI- Corresponding with Medical aids regarding outstanding accounts- Phoning for hospital authorization- Taking stock on a monthly basis- Ordering and receiving stock- Phoning patients regarding outstanding accounts

Bayteck Holdings
Jul 2004 - Apr 2005Store Clerk/Management ReceptionResponsibilities:- Stock control in both National and Midrand storeroom- Sending out stock to other branches- Purchasing stock- Receiving stock- Taking stock on a monthly basis- Booking stock out and in for the technicians on a daily basis- Receiving condemn and recharge fire extinguishers- Time management for the store assistant- General store supervision during the day- Reporting directly to Managing DirectorManagement ReceptionResponsibilities:- Purchasing stock for store department- Purchasing stock for stationary department- Receiving stock- Answering the telephone - Filing for the HR department and Branch manager- Reporting directly to Managing Director and Branch manager- Packing of First Aid Boxes- Relieving at the switchboard (reception) Show less

Primador
May 2005 - Jul 2005Telesales/Internal Sales- Receiving orders- Processing of orders on the database (data capture)- Working out quotations- Invoicing daily work that needs to be delivered- Assisting incoming calls- Relieving the receptionist – operating the switchboard

Insource ICT
Aug 2005 - Oct 2005Typist (Contract)- Typing of CV’s on a daily basis- Sending out email to clients- Putting advertisements on websites- Prioritizing witch CV’s must be typed first- Relieving the receptionist – operating the switchboard

Inkokheli.
Feb 2006 - Mar 2006Typist (Temporary)- Typing of CV’s on a daily basis- Data capturing on Placement Partner

Noltes Attorneys
Aug 2006 - Mar 2007Secretary/Filing Clerk (Temporary)- Typing of letters- Filing documents- Drawing of files- Diarizing of files

Scaw Metals
Apr 2007 - Oct 2012Internal Sales Consultant.- Processing of orders, expediting - Production orders - Quotations and follow ups- Client Liaison - Stock take - Admin – filing- Counter sales- Work on the SAP system- Daily sales figures - Meeting of monthly targets - Profitability vs target- Turnaround time for customer service- Customer satisfaction surveys

Rope Construction
Nov 2012 - Feb 2019Internal Sales Clerk- Processing of orders, expediting - Production orders - Quotations and follow ups - Client Liaison - Stock take - Admin – filing - Counter sales- Purchasing : - Phoning different suppliers to compare prices - Placing orders with suppliers - Follow up on outstanding orders from suppliers - Test certificates- Assist in the debtors when necessary

Immersion Group
Mar 2019 - nowLead User Experience Designer
Mar 2024 - nowSenior User Experience Designer
Jul 2021 - nowUser Experience Analyst
Mar 2019 - Jul 2021
Licenses & Certifications
- View certificate
.webp)
Conducting Usability Testing
Interaction Design Foundation (IxDF)Jul 2018 - View certificate

Membership Certificate
The Interaction Design FoundationDec 2017 - View certificate

User Research Methods and Best Practices
The Interaction Design FoundationApr 2018 - View certificate
.webp)
Mobile User Experience
Interaction Design Foundation (IxDF)Jul 2018 - View certificate
.webp)
Gestalt Psychology and Web Design: The Ultimate Guide
Interaction Design Foundation (IxDF)Dec 2017 
Certified Usability Analyst
Human Factors InternationalApr 2020- View certificate

Design thinking
The Interaction Design FoundationSept 2018
Languages
- enEnglish
- afAfrikaans
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