Andrés Chavero Escamilla

Experience

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  Aguas de valencia

  Jun 2001 - Feb 2002

  Scholar. Universidad de Gandia in collaboration with Aguas de Valencia S.A. company.

  Position: Scholar. Universidad de Gandia in collaboration with Aguas de Valencia S.A. company.Consulting Project: E-business solutions viability study for Aguas de Valencia.Tasks: • To install a virtual office under a secure environment (systems programmer of Aguas de Valencia, Call Center employees)• Detailed study of actual network architecture of the company (Routing and switching, and communications lines like Frame Relay, Point to point, RDSI access, etc.).• Study of the Secure Police of Firewall 1 using CheckPoint, installed on Windows NT server.• Design of Hardware and communication architecture to install a virtual office in a secure environment.Tools and Methodologies• Internet.• Firewall-1 using Checkpoint installed on a PC.• Corporate Computer Center (Servers and consoles room).• Interview with the possible providers to install the future solution. Show less

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  Instituto de Tecnologia Eléctrica

  Feb 2003 - Dec 2003

  Scholarship as Technical Telecomunication Engineer

  Position: Scholarship as Technical Telecomunication Engineer.Consulting Project: IMPIVA professional specialization scholarship project: Measurement and simulation of low frequency, medium frequency and high frequency electromagnetic fields.Tasks:• Measurement of low frequency, medium frequency and high frequency electromagnetic fields.• Study of radio electric emission rules.• Simulation of electromagnetic fields using Femlab: Electromagnetic screening.• Measurement reporting.Tools and Methodologies• Equipment of electromagnetic fields measurement.• PC with Femlab software that works on Matlab.• MS Office. Show less

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  Inside & Tecnology

  Mar 2004 - Dec 2004

  Sales Agent of Computing equipment and TPVs

  Position: Sales Agent of Computing equipment and TPVsTasks: • Customer management and growth.• Follow the customer’s portfolio.• Customers visits.• Technical advice.Tools and Methodologies• Telemarketing.• Phone, email.

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  Emurtel

  Dec 2004 - May 2005

  Site Manager

  Position: Site ManagerConsulting Project: RED.esTasks:• Management of telecommunication installation sites.• Configuration of communication equipment of D-Link, 3com, and Cisco.• SAIs configuration.• Technical inspection of work done.• Telecommunication projects (wired up constructed): Involved in the Wired up Constructed project of RED.es in Cataluna colleges and schools, mainly in provinces of Girona and Tarragona, managing the installation works of the wired up and certifying the installation using Fluye equipment.Tools and Methodologies• AutoCAD, laptop, PC, email, phone, and MS Office.• For Site management, utilized PC with the AutoCAD software applications (site maps). Also utilized notebook computer for direct connection with the communication equipments, and supervised two people and companies that we subcontracted for executing the installations. Show less

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  Telefonica Moviles

  Jul 2005 - Jan 2008

  Core network engineer

  Position: Core Network Engineer.Consulting Project : First and second level technical support.Tasks:• Maintenance of Telefonica Moviles Laboratory.• Operation and configuration of the Laboratory core network (MSC, UMSC, SSGN, GGSN, B nodes, BTS, MGW, RNC).• First level technical support under pseudounix in Ericsson AXE Architecture.• Monitoring and maintenance of the UMTS and GSM systems of Telefónica Móviles..• Troubleshooting• Manage of passport networks of Novatel y Nortel Networks (B nodes and BTS transmission).• Second level technical support of Intelligent Network nodes that work the added valued services like: Corporativo, Multigestion, Integra or Prepaid.• Support of services on IMS architectures (Acceso Unico y Centralita Movil).• Administration of Unix Solaris 5 servers.Tools and Methodologies• Telefonica tools (workflow, access7, ethereal, telnet, Novatel, Nortel, etc.)• Ericsson system tools (CMAS, RANOS, Winfiol.).• Methodologies: In level one support, analyzed access network alarms by trying to solve the problems using command or ordering incidence to radio maintenance. For second level support, used email, Ericsson tools, access7, workflow tool for Ericsson support, managing customers’ and other departments’ claims. At the Telefonica Laboratory, used the Laboratory Portal to make requests related to signalling network, such as signalling point creation, routing mtp, routing by B number, trigger table, etc. Show less

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  Ericsson

  Jan 2008 - Oct 2008

  Technical Support

  Position: Technical SupportConsulting Project : International Roaming YoigoTasks:• Second level technical support (Ericsson)• Troubleshooting (Network incidences and customer claims)• Ireg Manager and tester.Tools and Methodologies• Ericsson Tools (CMAS, RANOS, Winfiol, OSS).• Yoigo and Ericsson email.• Remedy for customer claims and network changes.• Methodologies: In Remedy, dealt with customer claims and network incidences and solved the technical issues using Ericsson tools. As IREG Manager and Tester, utilized emails, phone and test handsets and sims to deliver core competencies of client’s needs. Show less

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  Lap Services

  May 2010 - Oct 2010

  Core PS Technical Support Engineer - Consultor

  Huawei Core PS third level technical support (SGSN, GGSN, M2000, CGs) for MovistarTasks:• Third level technical support (Huawei)• Troubleshooting (Network incidences and customer claims)Tools and Methodologies• Huawei Tools (LMT).• Email, whireshark, telnet, ssh, snoop.Methodologies: Dealt with customer claims and network incidences and solved the technical issues using Huawei tools.

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  Tieto Spain S.A.

  Oct 2010 - Aug 2011

  Role: Support Delivery Manager for JDSUMain task: SPOC and onsite owner of the operational Assistance and JDSU standard support services. Responsible for maintaining an excellent level of service and customer satisfaction by managing the different contributors to the service. Associated goals: 1. Weekly and monthly system status reporting.2. Specific owner of the ISUP/UTRAN reliability and performance with associated reports3. Tickets management through all parts involved (Erisson, JDSU, etc.):- Timing control.- Severity management.- Escalation and Priorization.4. Service quality insurance to the end customer:- Review meetings and improvement action plans - System monitoring through acceSS7 platform tools (Link Status, QoSManager, etc) Show less

  • Project Engineer

    Oct 2010 - Aug 2011

  • Support Delivery Manager

    Oct 2010 - Jul 2011
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  AirOn Group

  Aug 2011 - Aug 2015

  Global Factory Support Office Engineer. MOBILE Services Responsible for Telefonica Global Solutions

  Operative Validation of Special Projects requested by Telefonica Global Solutions international customers

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  Capgemini Engineering

  Sept 2015 - Oct 2023

  Special Projects deployment support as Service Integration engineer.

  • TTECH Cloud Technical Service Development

    Nov 2021 - Oct 2023

  • TBS Project Architecture VO Presale Support Engineer

    Jan 2019 - Oct 2021

  • IdS INT UCC&VOICE AT&CEX Engineer

    Sept 2015 - Dec 2018
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  JSC Ingenium

  Oct 2023 - now

  Service Account Manager