Dawn McCain

Experience

• 

  Daytona State College

  Oct 2010 - Nov 2012

  Senior Technical Specialist

  • Manage a group of work-study and temporary employees• Technical support (on-site, remote and global)• Educate Faculty/Adjunct/Students on LMS (Desire2Learn)• Customer service (live, phone, chat, email)• Excessive use of Microsoft Office, Outlook, Windows, Adobe products, Apple based programs, Elluminate (several other third party products)• Submit/Track/Resolve ticket orders via Sysaid • Participate in designing and maintaining Google Docs• Assist with department workshops Show less

• 

  Olivet College

  Dec 2012 - Apr 2014

  Assistant Registrar/Student Account Specialist

  • Designed procedural Student Services manual• Worked closely with Admissions (recruit, resources, etc.)• Versed on Policies such as FERPA, VA, etc.• Enforce payment dates• Process student refunds• Manage financial holds placed on students’ accounts• Register/Drop students’ schedules accordingly• Manage payment plans(via CashNet)• Counsel students/parents on payment options• Manage the collection process• Transition exited students to collections• Negotiate account settlements through bankruptcies and settlements• Provide excellent customer service• Communicate with staff and students regarding federal and state policies and procedures as needed• Managerial reports for semester end and year end analysis• Host informational workshops/development activities (Fish!, True Colors, etc.)• Manage Administrative, Contract and Student Staff• Eaton County Notary Show less

• 

  Michigan State University

  May 2014 - Jun 2015

  Sponsored Programs Administrator

  • Audit budgets• Review documents for language acceptability• Assist with clarification and interpretation of agency and university policies• Review and prepare documents to be signed by MSU authorized representative• Consultation with department personnel regarding cost-sharing commitments• Submit electronic applications• Resolve problems related to pending proposals• Expansive work in accounting• Expansive work in word processing, spreadsheet, presentation, and calendaring software• Communicate with faculty and staff regarding federal and state policies and procedures as needed• Excellent writing and interpersonal skills• Superior organizational skills• Excellent customer service• Eaton County Notary Show less

• 

  University of South Florida

  Jun 2015 - Aug 2016

  • Audit budgets• Review documents for language acceptability• Assist with clarification and interpretation of agency and university policies• Review and prepare documents to be signed by MSU authorized representative• Consultation with department personnel regarding cost-sharing commitments• Submit electronic applications• Resolve problems related to pending proposals• Expansive work in accounting• Expansive work in word processing, spreadsheet, presentation, and calendaring software• Communicate with faculty and staff regarding federal and state policies and procedures as needed• Excellent writing and interpersonal skills• Superior organizational skills• Excellent customer service Show less

  • Sponsored Research Administrator

    Jun 2015 - Aug 2016

  • Fiscal & Business Analyst

    Jun 2015 - Feb 2016
• 

  Stetson University

  Sept 2016 - Sept 2019

  Sr Academic Technology Specialist/Instructional Designer

  Responsible for the development and ongoing support of online/hybrid courses as well as resource development that supports technology in teaching and learning for all delivery modalities. Responsible for resolving Tier 2 Help Desk support requests.• Manage a group of work-study and temporary employees• Technical support (on-site, remote and global)• Educate Faculty/Adjunct/Students on LMS (Blackboard)• Customer service (live, phone, chat, email)• Excessive use of Microsoft Office, Outlook, Windows, Adobe Creative Cloud products, Apple based programs, Collaborate Ultra, (several other third party products)• Submit/Track/Resolve ticket orders via ZenDesk• Design and maintain training materials• Conduct department workshops/training Show less

• 

  University of California, Los Angeles

  Sept 2019 - now

  Oversee the design, development, and delivery of training and user support resources to ensure the successful adoption and utilization of the new enterprise financial system and associated processes. Develops a wide range of instructional and end user tools while continuously applying feedback to refine and improve the learning experience for the UCLA community. Applies experience from technical product implementations to design, develop and deliver a curriculum and reference materials to ensure the adoption and readiness of users of the new system and associated process improvements. Show less

  • Training Lead/Instructional Design Supervisor 2

    Jul 2022 - now

  • Training and Content Development Manager/Program Manager

    Sept 2019 - Jul 2022