Mirsa VP

Experience

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  IDS NEXT Business Solutions Pvt Ltd

  Mar 2014 - Oct 2015

  Technical Support Consultant

  • Implement new releases of existing business application software, capturing end user requirements and configuring, testing and integrating as necessary.• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.• Following up the Client & Services of ERP Products using the Remote Desktop Logmein, AnyDesk, Ammyy Admin and Team Viewer connection in all sessions.• Handling the Online calls for solving the issues Live (Middle East, Africa, South- Asia, Oceania and South East Asia).• Responsible for giving training to the customers and customization of data base based on the client’s specific requirements.• Analysis and provide solution for SQL DB related application based issues.• Solving the issues with the System/Application Support by raising the Tickets using Sales force and Microsoft Dynamics.• Closely coordinated with the application development team and business users for the implementation of ERP applications.• Depth understanding with the business processes supported by the system.•Providing support, including procedural documentation and relevant reports.•Monitoring and scheduling the tasks created in Front end and Back end of the project.•Converting the business requirements into software solutions.•Transfer application knowledge and associated documentation to the team to Facilitate robust service support for new and upgraded solutions.•Works with other Software Engineers to realize any reuse of code and designs in current projects. •Designed and developed different Crystal reports as required by the properties. Show less

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  ADDA-Advance Detailing and Design Application FZ-LLC.

  Dec 2015 - Jun 2020

  Senior IT Support Engineer

  • Contributing to the overall success of our enterprise by supporting Microsoft & Cisco infrastructure.• Installing, configuring and maintaining servers and storage hardware and applications.• Experience with SQL DB, MySQL technology and tools, data transformation and processing.• Familiarity with visualization tool such as Tableau,ETL etc.• Proficient in MS Excel and other MS office tools.• Taking care of Database backup & recovery and access control for different users.• Maintaining security and monitor performance issues of the database.• Provide Level 2 support and quick resolution for problems escalated by service desk & L1 engineers.• Managing DHCP, DNS, AD, File server, Gateway, Firewall, Cloud services, Office 365.• To support complex enterprise systems and network demanding 24x7 availability.• Assisting in the maintenance of workstations, printers, IT equipment and systems and client software.• Handling LAN network, managing server and support 50 concurrent users in the live network and giving online support to foreign users.• Schedule and Support other employees to create task and manage their work by using Bitrix24 CRM software, AutoCAD in Vault operation. Show less

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  Cinque Technologies

  Nov 2020 - now

  IT Infrastructure Specialist, Technical Support.

  • Provided L1, L2 and L3 technical support to clients on software and hardware issues.• Managing and maintaining internal LAN, WAN Network related Issues.• Manage your Google Workspace services using Google Admin (G Suite). console for different user’s Emails and shared data’s.• Managing ESSET Internet Security and IVANTI Patch management.• Configured and maintained Emails and MS Office Products.• Provide Support as required to maintain User accounts, DNS, DHCP, and Group Policy and File server etc.• Taking care of Database backup & recovery and access control for different users.• Supporting and managing PBX, IP Telephone system (Yealink, AVAYA).• Configured and maintained VPN connections (Cyberoam, Sophos).• Managing remote-desktop software Splashtop (user access control).• Administration and maintenance of the Windows Server Environment and Hyper-V.• Create and coordinate internal meetings (Team, Google meet and zoom).• Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.• Managing and maintaining production Servers Cloud and On-premise.• Maintaining EMC SAN, NAS and Failover Clusters.• Developed and implemented network and system security related policies.• Management of software versioning and revision control system like SVN Repository Azure DevOps Services.• Involve actively in teams of cross functional project to assist solve problems inclusive of different technologies straddling multiple work groups.• Prepare and managing Entry/Exit checklist for company employees.• Managing IT Assets using ITAM and Software License Management.• Configured and maintained MSSQL Server.• Complete Deployment of SymeX, TraX, Apache Solr (Money Exchange Applications) both Cloud and On-premise.• Hosting and web applications in IIS, monitoring windows server and SQL Server always functional both cloud and on-premise platforms. Show less