Annie Tran

Experience

• 

  Cali Care Pharmacy

  Jun 2018 - Apr 2019

  Pharmacy Clerk

  Pharmacy Clerk with expertise in processing patient insurance, resolving payment and coverage issues, and maintaining accurate records. Skilled in using DigitalRX and managing pharmacy inventory. Adept at assisting patients with over-the-counter purchases and telephone inquiries.

• 

  Autism Learning Partners

  May 2019 - Aug 2020

  Behavioral Technician

  Behavioral Technician administering therapy to children with autism under close supervision. Successfully designed session plans resulting in a 73% decrease in self-stimulatory behaviors. Proficient in using Central Reach program for behavioral data collection. Educated guardians on child's development and discussed monthly data analysis reports.

• 

  Sensible Care

  Aug 2020 - Apr 2023

  Experienced Care Coordination Department Leader. Pioneered and designed a monthly performance management process and built a performance dashboard using MS, SQL, Tableau, and PGAdmin, resulting in a 66% increase in efficiency and optimized productivity. Collaborated on software design to improve workflow automation, resulting in a 67% reduction in manual intervention for appointment requests. Manages a team of 26 administrative staff. Skilled mental health Operations Manager leading a team of Patient Care Coordinators for Telehealth and in-person services. Successfully launched a clinic with an integrated pharmacy. Trained and grew the operations team by 73%. Collaborated on development of a task management application to streamline workflows and reduce employee burnout. Aided in the development of clinic policies to accommodate rapid team growth. Motivated Patient Care Coordinator Lead with a focus on efficient operations and team development. Successfully redesigned the onboarding and training program to train and mentor 4 new team members. Implemented a new organizational system for tracking insurance referrals, resulting in a 5+ labor hour weekly reduction and a 95% reduction in billing mistakes according to insurance payment reports. Passionate Patient Care Coordinator with a strong focus on customer satisfaction and efficient operations. Successfully resolved inquiries from 500+ patients and 14 therapists and psychiatrists, with a 100% response rate. Maintained high patient satisfaction while handling an average of 30 daily phone calls, 20 emails, and 25 text messages.

  • Associate Director of Care Coordination

    Aug 2022 - Apr 2023

  • Clinic Operations Manager

    Oct 2021 - Aug 2022

  • Lead Patient Care Coordinator

    Aug 2021 - Oct 2021

  • Patient Care Coordinator

    Aug 2020 - Jul 2021
• 

  Mindful Care

  Apr 2023 - now

  Product Manager

  Product Manager with experience in defining product vision, driving efficient software development, and enhancing user experiences. Collaborate closely with cross-functional teams to identify areas for improvement and bridge gaps in products based on user feedback and research data. Skilled in developing comprehensive release notes and ensuring seamless product launches through effective stakeholder communication. Adept at supervising communication channels to swiftly address and resolve product issues. Show less